Italian Speaking Customer Service for Blockchain Company - Work In Greece

Mercier Consultancy

Sofia, Sofia City Province, Bulgaria Remote permanent

Posted: March 9, 2026

Required Skills

Job Description

Mercier Consultancy is thrilled to present an exciting opportunity for an Italian Speaking Customer Service Representative at an innovative Blockchain Company based in Greece! In this dynamic role, you will provide exceptional support to our Italian-speaking clients, helping them navigate inquiries related to blockchain services and ensuring an outstanding customer experience.

Your ability to communicate fluently in Italian will be crucial as you assist clients in understanding our offerings and resolving their concerns. If you have a passion for customer service and a keen interest in blockchain technology, we want to hear from you!

Responsibilities

• Respond to customer inquiries in Italian across multiple communication channels such as phone, email, and live chat
• Educate clients about blockchain technology, our products, and their features
• Accurately document all customer interactions in our CRM system
• Work collaboratively with technical teams to resolve complex customer issues
• Keep clients updated on new product features and services
• Collect and report customer feedback to improve service delivery
• Cultivate a positive team environment through effective collaboration and communication

Requirements:
• Fluency in Italian and English, both written and spoken, is essential
• Previous experience in customer service or support roles, ideally in tech or blockchain
• Excellent communication skills with the ability to convey complex concepts clearly
• Strong problem-solving skills to address customer concerns effectively
• Detail-oriented with a commitment to providing excellent customer service
• Adaptability to work in a fast-paced environment
• Interest in blockchain technology and a willingness to learn about the industry

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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