Italian Speaking Customer Service for Airline Reservations Department in Athens

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 23, 2026

Required Skills

Job Description

Mercier Consultancy is currently seeking a dedicated Italian Speaking Customer Service Representative for our Client's Airline Reservations Department located in Athens. In this important role, you will provide high-quality support to Italian-speaking customers, assisting them with their airline reservation needs and travel inquiries.

Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the booking process, managing changes or cancellations, and resolving any issues or questions they may have regarding their travel arrangements. Your commitment to excellent customer service will help ensure a smooth and positive experience for our travelers.

Responsibilities

• Deliver exceptional customer service in Italian via phone, email, and chat related to airline reservations and travel inquiries
• Assist customers with booking, modifying, and canceling flights
• Resolve customer complaints and issues promptly and professionally
• Accurately document all customer interactions in our CRM system
• Collaborate with airline partners to facilitate efficient reservation processes
• Collect customer feedback to help improve service quality
• Stay updated on airline policies, promotions, and travel industry trends

Requirements:
• Fluency in Italian and English with strong verbal and written communication skills
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Proven customer service skills and ability to manage challenging situations
• Experience in customer service, ideally within the airline or travel industry, is preferred
• Ability to handle multiple tasks and provide timely solutions
• Detail-oriented with excellent organizational skills
• Interest in travel and helping customers with their journey planning
• Familiarity with CRM systems and customer support software is advantageous

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.