Italian speaking Customer Service Agent

We are looking for an Italian-speaking Customer Service Agent for our office in Mijas/Fuengirola, near Malaga.

This role is an in-person position for 6 months at our call center in Fuengirola.

What we offer:

• A full-time position, 8hrs a day / 5 days a week.

• Rotating shifts: Monday to Friday between 9:00-22:00 with occasional weekends.

• Full training to join your new role.

What do Customer Service Agents do at Sector Alarm?

Your role will involve:

• Responding to requests from our Italian clients via phone, email, and chat.

• Providing initial technical support.

• Scheduling maintenance interventions for our clients.

• Offering billing solutions.

You will work closely with various departments at a fast pace, in a changing context.

Your overall mission is to listen to the needs of clients and offer them the best possible solution.

Who are you?

You...

• Speak Italian at a native level, both orally and in writing.

• Speak English or Spanish at a professional level.

We value if you...

• Have experience in a customer service-related field

• Have good communication and active listening skills.

• Are flexible, someone who enjoys challenges and working towards common goals.

• Are comfortable with computer tools and the phone as main working tools.

Why work at Sector Alarm?

• International Nordic-style workplace with around 300 customer-oriented employees.

• A great mix of colleagues from Italy, Sweden, Norway, Spain, Finland, Ireland, France, and Portugal.

• Free lunch and breakfast every day in our cafeteria.

• Inclusive and social work environment; we organize significant events during our annual launches.

• Personal and professional development and excellent career opportunities.

If you want more information about customer service, check out our Instagram account @sectoralmcs.

Looking forward to meeting you!