Italian Player support specialist for gaming department in Sofia Bulgaria

Mercier Consultancy

Rimini, Province of Rimini, Italy Hybrid permanent

Posted: February 19, 2026

Required Skills

Job Description

Mercier Consultancy is excited to offer a fantastic opportunity for an Italian Player Support Specialist to join our vibrant gaming department in Sofia, Bulgaria! In this role, you will be the primary support contact for our Italian-speaking gaming community, ensuring players receive top-notch assistance and enjoy an exceptional gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to a friendly and supportive environment. We are looking for passionate individuals who have excellent communication skills and a dedication to helping our players.

Responsibilities

• Provide outstanding support to Italian-speaking players through email, chat, and social media channels
• Troubleshoot and resolve technical issues, gameplay queries, and account-related concerns
• Document player interactions and support tickets accurately in our customer relationship management system
• Collaborate with other teams to effectively resolve complex player issues
• Collect and relay player feedback to the development team for service enhancements
• Help foster a positive and engaging gaming community for players
• Stay informed about the latest gaming trends and product developments

Requirements:
• Fluency in Italian and English, both written and spoken
• Excellent communication and customer service skills
• Previous experience in player support or customer-facing roles is an advantage
• A strong passion for gaming and understanding of gaming culture
• Strong problem-solving skills with great attention to detail
• Able to work independently as well as part of a collaborative team
• Familiarity with customer support software and gaming platforms is a bonus

Benefits:
• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Interested in this position?