Italian Customer Service Coordinator

Overview:
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:

We are looking for an outstanding, native Italian with fluent English and Spanish people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process.

What will you be doing?

Managing customer service requests such as end-to-end order status management, for example:
order creation based on input from client and field sales representative
input and tracking of repair/calibration requests
manage product changes or returns
monitor end-to-end order process status and ensure closure
resolve questions around invoicing requirements, contract issues/administration or lease administration
Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests
Resolving problems by applying established policies, procedures and tactics
Determining and developing new or improved approaches to processes or tasks
Exercise sound planning and judgment when managing client requests
Solving a broad range of customer service problems varying in scope and complexity
Qualifications:
Your bilingual mastery of Italian and English will be a must have, with Spanish nice to have.
Minimum of 3 years relevant experience in a complex, fast-paced customer service environment
Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
Good time management and organizational skills to maximize productivity
Detail and process oriented to ensure data accuracy and operational excellence
Proactively resolve complex issues with the best interest of customers and Keysight in mind
Thrive in a dynamic environment by transforming challenges into opportunities for exceptional customer care

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***