Italian Customer Agent for Subscription-Based Services - Athens, Greece
Mercier Consultancy
Posted: April 29, 2026
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Quick Summary
Assist Italian-speaking customers with their subscription inquiries, resolve issues, and ensure a smooth customer experience in Athens, Greece.
Required Skills
Job Description
Mercier Consultancy is seeking an Italian Customer Agent to join a dynamic team providing exceptional support for subscription-based services in Athens, Greece. This role is ideal for candidates who are fluent in Italian and passionate about delivering outstanding customer service in an international setting.
As a Customer Agent, you will be responsible for assisting Italian-speaking customers with their subscription inquiries, resolving issues, and ensuring a smooth and positive customer experience.
Responsibilities
• Respond promptly and professionally to customer inquiries in Italian via phone, email, and chat
• Assist customers with subscription management, billing questions, and general service inquiries
• Resolve customer issues effectively and escalate complex matters when necessary
• Maintain detailed and accurate records of all customer interactions
• Collaborate with other teams to improve customer satisfaction and service quality
• Participate in ongoing training to stay updated on product knowledge and company policies
Requirements:
• Fluency in Italian and English (both written and spoken) is required. Please specify your nationality and native language in your application.
• Proven experience in customer support, preferably within subscription-based services or related industries
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced, multicultural environment
• Positive attitude, adaptability, and willingness to learn
Benefits:
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• And More!