IT Workplace Support Technician

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About the Role

We are looking for an IT Workplace Support Technician for our Monks Paris office. You will be responsible for making sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team that specialises in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity. This is a junior role with requirements for on-site work with 5 days in the office.

Responsibilities:

• Responsible for installing and configuring all computer hardware, software, networking systems (assisting), and A/V equipment in our Paris office, repairing and replacing equipment as necessary.

• Handling incoming issues and requests from our Paris.Monks, you’ll provide first-line support for troubleshooting and set up new colleagues in a flash.

• Taking care of the office from an IT perspective. This includes keeping our meeting rooms operational and in tip-top shape, supporting presentations/events, general tidiness of the office (we don’t want old hardware and cables lying around), and last but not least, workplace management. This consists of doing regular checks to keep them complete and functional, as well as assisting with moves around the office where needed.

• Even though your main focus is the local office, you will also support your colleagues in the global IT support team to swiftly answer any questions that enter our ticketing system, or simply through Slack.

• You contribute to making sure that your colleagues across the globe can collaborate to craft cool stuff for the leading agencies and brands, assisting our network engineers by providing hands-on support when needed.

About You

The essentials:

• For this role, we’re looking for what they used to call a whizkid: someone who is keen and eager to look after our IT in Paris. This requires being on-site every day.

• You’re fluent in English and IT lingo.

• As an all-round troubleshooter, you can support both Windows and Mac.

• You can provide application support for all kinds of software packages and are all too familiar with plugins, patches, and drivers.

• As a true IT support employee, you have the inexplicable capacity to fix problems simply by looking at the allegedly malfunctioning device.

• Next to the Magic Restart, you know how to solve more complex oddities in the workings and settings of networks and applications.

• Setting up new workstations is hardly work for you: you always think ahead so that new Monks have everything they need to get started, even if it wasn’t part of the to-do list.

• A considerable level of independence is required for this job as you’ll mostly be working on your own while representing our global IT team.

• Constantly exploring new IT territories, you’re so eager to learn on the job, we don’t even have to tell you.

• Working experience with Google Workspace, Jamf, Intune, CrowdStrike, Office 365, Slack, and Freshservice. As well as other asset management tools.

• A basic understanding of networking would also be beneficial.

• OneLogin experience or other SSO solutions

• Proficiency in French and English.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.

#LI-RE1 #LI-Hybrid

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.