IT Workplace Specialist

IN SHORT:
Are you the go-to person when technology fails and an organizational talent? As our IT Workplace Specialist (60-80%) in Zürich, you will be at the heart of our IT operations, ensuring smooth transitions and building a high-quality internal IT support structure.

YOUR RESPONSIBILITIES:
• Manage the end-to-end lifecycle of our devices, including provisioning, onboarding of new joiners, and secure offboarding of leavers.
• Administer and continuously improve the macOS environment, specifically MDM standards, application deployment, and configuration management.
• Act as the primary escalation point for technical issues, performing root-cause analysis to implement long-term fixes rather than temporary workarounds.
• Maintain and improve documentation, standards, and operational runbooks to ensure consistency and scalability of IT services.
• Monitor the health and performance of end-user systems to proactively identify trends, risks, and opportunities for automation.
• Manage hardware assets efficiently, including ordering, tracking, repairs, and replacements.
• Cover on-call (Pikett) duties over the weekend on a rotational basis to ensure business continuity.

YOUR PROFILE:
• 2–5 years of experience in an IT support or IT administrator role, ideally in a Mac or mixed OS environment.
• Solid working knowledge of macOS, including user support, troubleshooting, and device setup.
• Familiarity with MDM tools (such as Jamf, Kandji, or Mosyle) and common workplace tools like email, identity, and collaboration platforms.
• Experience supporting new joiners and leavers, specifically regarding device provisioning and access management.
• Basic understanding of security concepts, device compliance, or exposure to scripting is considered a plus.
• Ability to diagnose and resolve issues methodically while documenting solutions clearly.
• Dependable, approachable personality with the ability to "hold the fort" during busy periods.
• Fluent in English and German 
• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
• Valid work permit or Swiss passport.

OUR BENEFITS:
• Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
• Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
• 5 weeks holiday per year, as well as two full weeks of ‘work from anywhere’ per year to bring more variety to your work day
• We encourage our employees to use public transport by covering your half-fare travelcard
• New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
• Great team events, such as our well-known FELFEL Summer Outing

Does this sound like the job for you? We can't wait to learn more about you! APPLY NOW with your complete documents in either German or English.

ABOUT US:
FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. 
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. 
www.felfel.ch