IT Technician

If you resonate with our values and are interested in joining us, please submit your CV and portfolio with a total size under 10MB. In your cover letter, briefly introduce yourself, highlight your achievements, and share your aspirations for your next career opportunity.

IT Technician
Sydney
Summary
Award-winning studio
Global design practice
Full-time, Permanent
About DKO

We are a celebrated, multidisciplinary design practice with a team of over 300+ professionals across seven studios in Australia, New Zealand, and Southeast Asia. Our portfolio includes diverse projects such as bespoke residences, luxury hotels, innovative hospitality and workplace interiors, urban design, large-scale master planning, and landscape architecture. At DKO, our workplace culture is shaped by our core values, fostering a safe, inclusive, and diverse environment where our people can excel.

The Role

We’re looking for an IT Technician to join our dynamic Surry Hills studio. This role is responsible for delivering comprehensive IT support and infrastructure management across the studio. Success in this role requires strong technical expertise, excellent communication skills, and the ability to prioritise and resolve issues in a fast-paced, collaborative environment. Key duties include:

IT Infrastructure / Facilities Management; onsite support; phone, mobile and VC system support and implementation; email system management; manage office intranet and Helpdesk; meeting room IT set up and support; printer / plotter / 2D printer set up and support
Desktop & user set up; hardware maintenance/ allocation; technical support via HelpDesk
Manage and provide first line of IT support; liaise with managed service provider to ensure appropriate outsourcing of technical support
Induct and brief new team members on DKO standards and procedures; provide regular training/ upskilling of staff in IT best practices
Participate in weekly management meetings; participate in global BIM/ Design software meetings
Asset Management – software and hardware
Software deployment and Usage Tracking
Reporting progress tracking
Skills & Experience:
Previous experience in a IT Technician / Service desk role 2-3 years
Strong communication skills with a professional telephone manner
Ability to effectively prioritise and execute tasks in a fast-paced environment
Proven experience providing exceptional customer service with a “can do” attitude towards problem-solving
Ability to multi-task and manage competing priorities
Proactive nature with demonstrated initiative and creativity
Previous experience within architectural or professional services environment desirable
Ability to work in a team environment
Excellent interpersonal skills to work effectively within a culturally diverse and multi-disciplinary environment
Effective organisation and time management skills to work efficiently towards deadlines
Well-developed interpersonal and communication skills.
Python scripting desirable
MS365 and Share point systems
Strong knowledge of Network and Server infrastructure
What We Offer:
Work in an award-winning studio with a focus on equity and inclusion
Work in a friendly, supportive, fun and creative team environment
Opportunities for career progression
Exposure to projects across Australia
Professional memberships
Employee Assistance Program to support mental health for you and your family
Wellness initiatives and social events
Generous parental leave policy
Remuneration:

Commensurate with experience and ability

How to Apply

Please send through a letter of application and a current resume/portfolio [email protected] Please include IT Technician – Sydney in the subject line.

We will ensure all applications will be treated with the strictest confidence. Only short-listed applicants will be contacted.

Apply to [email protected]