IT Technician (Level I)

TWENTY2 is a female-led, high end private label wallpaper and textiles production company. We are a full service wallpaper and textiles partner, our design driven team provides development and manufacturing expertise for private label collections and custom projects. We put our knowledge to work for our partners; when they succeed, so do we.

TWENTY2 is seeking a Level I, IT Technician, to join our growing team.

Responsibilities:

Assist the IT Coordinator in overseeing the health of company IT systems and technology in a proactive manner, such as

Managing installs for hardware and software

Configuring devices or systems to meet new standards

Maintaining software updates or patches

Maintaining hardware updates or repairs

Managing device power safety and backups

Maintaining company device inventory and MDM

Create training materials and signage for staff and factory

First point of contact for helpdesk - providing excellent customer service to the team

Collaborate with IT contractor(s) as needed for specific platforms

Escalate to IT Coordinator as needed

Connectivity issues

Account access or resets

Network or system diagnostics

Program specific issues

Device performance issues

Help manage company systems and services, including

Local file server

Local network

Internet

VoIP phone system and security doors

Google and other cloud-based platforms

Small format office printers

Print RIP software

Work with the team in continuous IT training for employees to ensure company standards are being maintained, such as

Computer literacy

Digital organization

File sharing security

Browser management

Assist in Onboarding and offboarding tasks

Support in researching and evaluating potential new systems

Aid in cyber security management, including

Install and maintain antivirus software on all company devices and non-company devices temporarily being used for company work

Create and deploy ongoing cyber security awareness trainings and educate employees as needed

Requirements:

1+ years of Professional System Administration experience

Experience in a mid-size manufacturing environment preferred

Experience with Synology, NAS systems and management a plus

Proficient in  macOS/Apple (Servers and Workstations) 

Google Workspace Administration including Google Workspace Sync preferred

Strong prioritization and organization skills with the ability to manage multiple projects concurrently while maintaining a high degree of flexibility

Ability to communicate and present clear, concise objectives to all levels of the organization while identifying and sharing risks and opportunities

Excellent problem solving, writing and communication skills with willingness to collaborate with others

Studies have shown that marginalized communities, such as women, LGBTQIA+ and BIPOC, are less likely to apply to jobs unless they meet every single qualification. Don’t meet all the requirements listed? Please apply anyway if this role excites you and you are eager to learn. At TWENTY2, passion, dedication, and curiosity are the most important factors for success. Please ask about on-the-job training opportunities when applying.

At TWENTY2, our culture is grounded in collaboration, curiosity, and purpose. We value open communication, cross-functional teamwork, and a commitment to continuous innovation. Our team is united by a dedication to reliability, inclusivity, and environmental responsibility, with a shared focus on making a meaningful impact for our partners and our community.

TWENTY2 revolves around creativity, so we value engaging employees who enhance our company culture. If you would like to identify your creative type check out the Adobe quiz at mycreativetype.com. We would love to hear about your results!

WHO WE ARE: 

Website: https://twenty2.net/

Instagram: https://www.instagram.com/twenty2wallpaper/

BENEFITS:

Eligible for 20 days of paid time off

Paid holiday program

Medical/Dental/Vision benefits