IT Technician

At the City of Horseshoe Bay, we believe public service is more than just a job, it’s a calling to make a meaningful difference for our residents and community. We are committed to fostering a workplace where employees feel valued, supported, and inspired to make a difference every day.

What We Offer:

Purpose & Impact – Every role contributes directly to the quality of life for our residents, visitors, and future generations.

Excellence & Integrity – We hold ourselves to the highest standards of professionalism, transparency, and ethical service.

Teamwork & Collaboration – We work across departments to solve challenges together and celebrate successes as one team.

Growth & Development – From training to mentorship, we invest in your professional growth and encourage career advancement.

Competitive Benefits – Comprehensive health, retirement, and wellness programs, along with stability that comes from serving in municipal government.

Work-Life Balance – We respect the importance of family and personal time, offering reasonable schedules, leave benefits, and supportive policies.

About the City of Horseshoe Bay

The City of Horseshoe Bay is committed to excellence, integrity, and teamwork in everything we do. As public servants, we take pride in improving the quality of life for our community while fostering a supportive and professional workplace. We offer competitive benefits, opportunities for growth, and a culture built on stewardship, loyalty, and collaboration.

Work with purpose. Grow with us. Serve Horseshoe Bay.

Function:

The IT Technician provides hands-on technical support and operational assistance to ensure the reliability, security, and daily functionality of the City’s information technology systems. This position serves as the primary frontline support for employees and assists the IT Administrator with system maintenance, device deployment, troubleshooting, and routine IT operations. The IT Technician plays a critical role in supporting users, maintaining equipment, and ensuring issues are resolved efficiently so the IT Administrator can focus on strategic planning, cybersecurity oversight, and system administration.

Responsibilities and Duties (Essential Functions):

User Support

Serve as first-line technical support for City employees, responding to service requests and troubleshooting hardware, software, and connectivity issues.

Install, configure, and troubleshoot desktop and laptop computers, monitors, printers, scanners, tablets, and mobile devices.

Assist employees with system access issues, password resets, and basic application support.

Provide clear, courteous assistance to users with varying levels of technical proficiency.

Document issues, resolutions, and recurring problems to support continuous improvement and knowledge sharing.

Hardware, Software, and Device Management

Set up and deploy new equipment for new hires, transfers, and replacements under the direction of the IT Administrator.

Maintain and update operating systems, software applications, and peripheral devices.

Assist with inventory tracking of IT assets, including equipment assignments, replacements, and surplus items.

Perform routine maintenance, diagnostics, and minor repairs on IT equipment.

Network and Systems Support

Assist with monitoring and maintaining network-connected devices, printers, and basic infrastructure components.

Support wired and wireless connectivity troubleshooting at City facilities.

Assist with backup checks, endpoint protection updates, and routine system health tasks as assigned.

Escalate complex network, server, or security issues to the IT Administrator.

Cybersecurity and Compliance

Follow established cybersecurity policies and procedures when handling systems and data.

Assist with endpoint security updates, antivirus checks, and user compliance support.

Reinforce cyber-awareness best practices by helping employees follow security guidelines and report suspicious activity.

Technology Operations and Coordination

Assist with audiovisual setup and technical support for meetings, training sessions, and City events.

Perform basic cable runs, workstation moves, and equipment installations.

Coordinate with vendors or service providers for routine repairs or installations under the direction of the IT Administrator

Other Duties

Respond to after-hours or emergency technical issues as assigned.

Maintain organized IT workspaces, storage areas, and documentation.

Other duties as assigned.

Education & Experience:

Valid Texas driver’s license required.

High school diploma or equivalent required.

Two years of experience providing technical support, help desk services, or IT systems support; or an equivalent combination of education, training, and experience.

Basic knowledge of computer hardware, operating systems, and common business applications.

Relevant entry-level or intermediate IT certifications (e.g., MS 365 Fundamental Cert MS-900, MS Experience supporting Windows-based environments, mobile devices, and networked printers.

365 Administrator Cert MS-102, CompTIA A+, Network+, or equivalent) preferred.

Experience working in a municipal or public-sector environment preferred.

The City of Horseshoe Bay is an Equal Opportunity Employer. We are committed to fostering an inclusive environment for all employees and applicants, and we do not discriminate based on race, color, national origin, gender, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.