IT Technician

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. 

🌟 THE MISSION 

You are the wizard behind Mama’s digital universe🧙‍♂️💖mixing technology, connectivity, and innovation so everything runs smoothly behind the scenes while the good vibes stay front and center. 🎉

As our IT Technician, you keep Mama connected, protected, and powered up. From lightning-fast Wi-Fi ⚡ to secure systems 🔒 and seamless integrations 🔗, you make sure our teams and guests never see the glitches — only the magic. You translate tech into simplicity, solve problems before they appear, and ensure every digital touchpoint works effortlessly so Mama can focus on what she does best: creating unforgettable experiences. 💖

Here’s what you’ll be responsible for:

• Digital Guardian 🛡️💻

Oversee all IT systems, networks, and infrastructure to ensure secure, stable, and uninterrupted operations across the property.

• Systems & Network Master 🌐

Manage servers, connectivity, Wi-Fi performance, hardware, and software to deliver seamless technology experiences for guests and teams.

• Cybersecurity Protector 🔒

Safeguard Mama’s digital environment by maintaining security standards, data protection practices, backups, and system integrity.

• Tech Support Hero 🦸‍♂️

Provide responsive IT support to team members, troubleshooting issues quickly and ensuring minimal operational disruption.

• Innovation Driver 🚀

Identify new technologies and smart solutions that enhance efficiency, improve workflows, and elevate the guest experience.

• Systems Integrator 🔗

Ensure smooth functionality and integration of hospitality systems including PMS, POS, finance, and operational platforms.

• Project & Implementation Leader 🛠️

Coordinate IT installations, upgrades, and system rollouts, ensuring projects are delivered on time and aligned with business needs.

• Compliance Champion ✅

Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

• Vendor Relationship Manager 🤝

Collaborate with external providers and partners to ensure service quality, performance standards, and cost efficiency.

• Compliance Champion ✅

Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

• Team Enabler ⚡

Train and support teams on systems and tools, empowering colleagues to confidently use technology in their daily roles.

MADE FOR YOU… ONLY IF ✨

• You have 5+ years of IT leadership experience in hospitality 🏨
• You know hotel tech ecosystems inside out — PMS, POS, networks, and integrations 💻
• You’re calm under pressure and love solving puzzles 🧩⚡
• You combine technical expertise with strong people skills 🙌
• You explain tech without jargon — making the complex feel easy 💬
• You’re proactive, organized, and always one step ahead 🔍
• You care deeply about cybersecurity and data protection 🔒
• You thrive in fast-paced, lifestyle hospitality environments 🎶
• You’re hands-on — equally comfortable strategizing or fixing a printer if needed 🛠️
• You lead with positivity, collaboration, and solution-focused energy 🤝

YOUR LITTLE EXTRAS 🎯

• Pre-opening hotel experience 🏗️🏨
• Experience with Opera, Sun Systems, or similar hospitality platforms 💻
• Knowledge of cloud systems, networking, and cybersecurity best practices ☁️🔐
• Multi-property or international exposure ✈️🌍
• A personality that blends tech precision with Mama’s fun, bold spirit 🎉💖

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.