IT Technician

Confidential

Beckley, West Virginia permanent

Posted: February 24, 2026

Job Description

West Virginia Junior College is seeking a knowledgeable and customer-focused IT Technician to support our faculty, staff, and students across campus systems and infrastructure. This position plays a critical role in maintaining secure, reliable technology operations and delivering responsive technical support in a higher education environment.

The ideal candidate has hands-on experience with Active Directory, Google Workspace administration, firewall support, and network troubleshooting, and thrives in a fast-paced, service-oriented setting.

Key Responsibilities

Technical Support

Provide Tier 1 & Tier 2 support for hardware, software, and network issues

Install, configure, and maintain desktops, laptops, printers, and mobile devices

Troubleshoot connectivity, authentication, and application issues

Manage and document service requests in ticketing system

Active Directory Administration

Create, modify, and disable user accounts

Manage security groups and permissions

Apply and troubleshoot Group Policies (GPOs)

Support domain-joined device management

Google Workspace Administration

Manage user accounts, email, shared drives, and distribution lists

Enforce security settings (MFA, password policies, device controls)

Troubleshoot Google Admin Console issues

Network & Firewall Support

Assist with firewall configuration and rule management

Support network infrastructure (DNS, DHCP, VLANs, wireless)

Monitor connectivity and resolve performance issues

Security & System Maintenance

Support endpoint protection systems

Assist with patch management and updates

Maintain IT documentation and asset inventory

Help ensure data security and compliance standards

Qualifications

Required

Associate degree in IT or related field (or equivalent experience)

2+ years of IT support experience

Working knowledge of:

Microsoft Active Directory

Google Workspace Administration

Firewall technologies

Windows 10/11 and Windows Server

Networking fundamentals (TCP/IP, DNS, DHCP)

Strong troubleshooting and customer service skills

Preferred

CompTIA A+, Network+, or Security+ certification

Experience in higher education or multi-location environments

Familiarity with virtualization or backup systems

Skills & Competencies

Strong analytical and problem-solving abilities

Excellent communication skills

Ability to prioritize and manage multiple tasks

Commitment to data security and confidentiality

Professional and service-oriented mindset

Work Environment

On-site position

May require occasional after-hours support for maintenance

The Institution prohibits sex discrimination in any education program or activity that it operates. Notice of non-discrimination is located at www.wvjc.edu. Individuals who are residents of or living in the following States are Ineligible for Employment

#WVJC1

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