IT Technical Support

Two95 International Inc.

Subang Jaya, Selangor, Malaysia permanent

Posted: February 3, 2021

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Quick Summary

IT Technical Support role in Subang Jaya, Selangor, Malaysia, requiring 1-2 years of experience in IT technical support, basic hardware and software skills, and ability to handle customer support tasks.

Required Skills

IT Technical Support Hardware Troubleshooting Software Troubleshooting Network Configuration Printer Setup PC Assembly Windows Support Command Prompt English Bahasa Malaysia Mandarin

Job Description

IT Technical Support

MYR 2,500 - MYR 3,500

Requirements :

● Candidate must possess at least SPM or STPM or equivalent.

● Minimum 1-2 years experience required in IT technicial support

● Must be able to handle basic hardware / software and have trouble-shooting skill

● Must be able to handle basic hardware / software installation

● Must be able handle basic network / printer configuration

● Possess driving license with own transport in order to travel to customer's site.

● Required language(s): English, Bahasa Malaysia, Mandarin

● Mandarin speaking is a MUST as we have Mandarin speaking customers.

● Good problem-solving skills

● PC assembly, installation, testing and troubleshooting.

● On site support for production PC issues, failures etc.

● Receive issues , update tickets accordingly to SOP, able to prioritize ticket resolution within SLA.

● Perform trouble shooting on: PC Hardware issues, network failure, bar code scanner, support windows 8-10, good in command prompt

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