IT Systems Support Technician

COMPANY OVERVIEW:

At BVP Serbia, our mission is to make the world a safer place by harnessing the power of AI and machine learning. Since pioneering Remote Facility Supervision in 2011, we have evolved into a cutting-edge provider of AI-driven security solutions, serving some of the world's largest corporations with mission-critical security, safety, and operational support around the clock.

Our team of over 400 professionals is dedicated to integrating AI and machine learning into every aspect of our operations, enabling seamless collaboration between our North American and Serbian teams. We believe that any work function that can be digitized will eventually be operated remotely through advanced AI technologies. As a recession-proof and stable service, BVP Serbia continues to grow at an impressive rate of over 30% annually, driven by our commitment to innovation and technological excellence. Join us to be at the forefront of AI and machine learning in security solutions.

BVP Serbia is headquartered in Belgrade. To learn more about our culture, kindly visit our website www.bvpserbia.com as well as our LinkedIn, Instagram, Facebook pages.

Key Responsibilities:

Maintain, clean, and service PCs, laptops, and peripheral devices to ensure optimal performance and longevity.

Reinstall, upgrade, and configure operating systems in alignment with company security standards and best practices.

Provision, configure, and deploy new IT equipment efficiently, following internal IT policies and onboarding procedures.

Prepare devices for onboarding, securely process equipment for offboarding, and ensure proper data sanitization.

Track IT assets, maintain accurate inventory records, and provide regular reports on asset status.

Assist with troubleshooting and resolving hardware, software, and peripheral issues in a timely manner.

Implement and monitor system security and compliance standards, ensuring all devices meet Birdseye’s policies.

Collaborate with IT and operations teams to streamline workflows and improve provisioning processes.

Recommend and assist in the procurement of IT equipment, software, and tools to maintain operational efficiency.

Maintain documentation for IT procedures, asset management, and troubleshooting guidelines.

Qualifications:

Proven experience in PC, laptop, and peripheral hardware maintenance and repair.

Proficiency with Windows, Linux, and MacOS installation, configuration, and troubleshooting.

Strong attention to detail and strict adherence to IT security and compliance protocols.

Ability to manage multiple simultaneous equipment deployments efficiently.

Excellent organizational and documentation skills.

Strong problem-solving abilities and proactive approach to preventing IT issues.

Employee Compensation Package & Perks:

Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style

We are all striving to continuously learn and improve

Opportunity to be creative and innovative, we love new ideas

Company organized events (football, parties, company hangouts, pancake day, fruit day, lunch day etc.)

Private Health Insurance (After 6 months of employment) 

Monthly FitPass membership 

Semi-Annual Performance Review

Equity compensation

Bonuses for employees with children

Dynamic and modern office space including a spacious lounge where employees can relax and enjoy

Video games, pool table, darts and foosball

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