IT Systems Support Engineer

Company Overview ​ At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Theatro IT and Security team maintains all systems related to the Theatro service. This includes supporting production cloud and local systems used for the Theatro SaaS product. This team also drives security programs for all phases of the environment and supports customer systems tests before go lives occur. Job Description We are seeking an IT Systems Support Engineer to strengthen our Theatro team. This role emphasizes desktop and server operations, virtualization, endpoint management, network support and security. This position focuses on ensuring day-to-day IT operations run smoothly, supporting end users, and maintaining reliable systems. Desktop & Endpoint Management Troubleshoot Windows and macOS devices (hardware, drivers, updates, imaging). Provision and configure laptops, desktops, and mobile devices, including VPN clients. Provide Tier 2 escalation support for user issues, including peripherals (monitors, printers, docks). Server & Virtualization Support Support enterprise virtualization platforms (VM lifecycle, patching, monitoring). Perform core server administration tasks (file shares, account checks, group policy troubleshooting). Support backup and recovery workflows. Assist with Linux-based systems at an operational level (logs, service restarts, troubleshooting). Network Support & Troubleshooting Monitor enterprise network and wireless dashboards for health and performance. Diagnose endpoint connectivity issues (IP/DNS problems, VLAN mismatches, switchport issues). Provide network support and escalate complex issues to senior networking staff when necessary. User & Operations Support Participate in onboarding/offboarding workflows (hardware setup, account validation, access checks). Troubleshoot end-user issues in productivity and collaboration platforms (email, file sharing, meetings, documents). Provide support for VPN connectivity at the end-user level. Documentation & Process Create and maintain troubleshooting guides, SOPs, and knowledge base articles. Document fixes and workflows for repeatability. Contribute to user-facing guides and training materials where needed. Assist with asset lifecycle management (hardware/software tracking, inventory updates). Provide occasional end-user training on common tools and workflows. Desired Skills & Experience Strong troubleshooting skills across desktop, server, and virtualization environments. Proficiency in enterprise network and wireless environments (troubleshooting, monitoring, endpoint connectivity)Familiarity with enterprise virtualization and backup platforms. Ability to support both Windows and Linux server environments at an operational level. Strong communication and documentation skills. Nice to have: scripting/automation (PowerShell, Python), awareness of compliance frameworks, exposure to cloud identity and productivity platforms. Target Base Salary Range: $70,000 - $80,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-RO1 Basic Requirements Bachelor's Degree OR 2+ years of IT/IT Support/Systems Support experience Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.