IT Systems Engineer-End-User Support (INDIA)

Role Overview

We are seeking a hands-on IT Systems Engineer to support end-user computing and IT operations for our India office. This role focuses on delivering reliable day-to-day support, managing devices, and maintaining a secure, efficient environment. You will also provide light, after-hours support for US users (during India business hours) as needed.

Key Responsibilities

• Configure and deploy desktops, laptops, and workstations (Windows and macOS)
• Provide first- and second-line support for hardware, software, and access issues
• Configure, manage, support, and troubleshoot Windows 11 and macOS environments
• Manage user accounts, identity, and access controls across systems
• Perform device management, imaging, and endpoint deployment using modern tools
• Troubleshoot login, MFA, VPN, email, and access-related issues
• Support onboarding/offboarding (accounts, permissions, device provisioning)
• Troubleshoot printers and peripheral devices
• Provide basic support for Linux systems
• Use scripting (e.g., PowerShell) for automation and administration
• Provide occasional support for US users during their off-hours (primarily access-related issues)

Networking & Infrastructure

• Perform basic network troubleshooting (DNS, DHCP, VPN, connectivity)
• Support Wi-Fi access points, patching, and cabling
• Assist with firewall access and connectivity issues
• Escalate complex issues as needed

Operational Responsibilities

• Deliver consistent IT support during India business hours
• Monitor and resolve user access and authentication issues
• Manage and update tickets in the IT service management system
• Maintain asset inventory and documentation
• Ensure systems meet patching and security standards
• Collaborate with global IT teams on support and projects

Requirements:
• 2–5 years of experience in IT support or systems roles
• Hands-on experience with:
• Windows 11 and macOS (configuration, management, troubleshooting)
• User identity and access management concepts
• Device management and endpoint deployment tools

• Experience with remote support tools
• Working knowledge of scripting (e.g., PowerShell)
• Basic understanding of Linux systems
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Experience with hardware, printer, and end-user support

Preferred

• Experience in a multi-office or global environment
• Familiarity with MFA, SSO, and access control best practices
• Experience with IT service management tools (e.g., ticketing systems)
• Relevant certifications (Microsoft, Apple, CompTIA, etc.)

Benefits:
• Competitive compensation with performance bonus
• Collaborative, casual, and friendly work environment.
• Comprehensive benefits including healthcare and insurance.
• Weekly company-provided meals.

Trexquant is an Equal Opportunity Employer