IT Systems Adminstrator

* This position is located in the Sandy, Utah Office we need somebody that lives within commuting distance to work in the office physcially Mon-Thursday. Fridays can be worked remotely. 

Telarus was recently recognized by Inc. as a best workplace; our positive culture is a top priority. Telarus is the #1 global technology solutions brokerage with a singular focus on accelerating partner success through unparalleled resources, support, and education. We are professionals committed to providing the highest quality partner care.

Primary Responsibilities

The IT System Administrator will have the following primary responsibilities:
End User Support
The IT System Administrator will be responsible for providing direct end-user support to
company personnel. The IT System Administrator shall strive to provide efficient, expedient
assistance with the goal of achieving end-user satisfaction with their received support.
Ticketing will be the primary form of tracking performance. As such, all work effort should be
captured within the company Ticketing system.

Hardware
The IT System Administrator will be responsible for the purchasing and provisioning of Hardware
for all new and current employees. This includes but is not limited to laptops, KBMs, Headsets,
etc. They will also be responsible for receiving returned equipment from employee equipment refresh
and offboarding.

Projects
The IT System Administrator will be assigned projects that are to be completed in 3-week sprints. These
projects will be tracked in Jira.
Desktop and Laptop Support
The IT System Administrator will be responsible for providing hardware, operating system and
application-level support for company supplied desktop and laptop equipment.

Information Security
The IT System Administrator will be responsible for ensuring that any work performed is done in
accordance with established Company Security Policies and Procedures. This includes reporting
and/or correcting other employees’ actions or system use which is in violation of established
policy. This responsibility will also extend to providing constant watch over incoming email and
logins, so that action may be taken if either poses a threat to internal security or confidentiality.
Systems Management
The IT System Administrator shall have primary responsibility for the maintenance, management The IT System Administrator shall have primary responsibility for the maintenance, management
and administration of the following company IT systems:

• Office 365 Security Quarantine
• Azure Users Flagged for Risk
• LastPass
Secondary Responsibilities
The IT System Administrator will have the following secondary responsibilities:
Systems Management
The IT System Administrator will assist the IT Manager with the maintenance and administration
of the following systems within the company:

• Unified Communications
• Business Productivity Suite
• Messaging Platform
• User Directory
• File/Information Sharing Platforms
• Business Line Applications
• Telecom Communication Services
Employee Onboarding & Offboarding

The IT System Administrator will also manage the onboarding and offboarding of employees,
which will require access to and understanding of the following systems:

• Office 365 Exchange
• Azure Active Directory and Storage Accounts
• RingCentral
• LastPass
• Duo
• Equipment provisioning and purchasing
Other Responsibilities
The IT System Administrator will also be responsible for performing additional periodic work as
determined by the Director of IT and/or the SVP of Technology.
Preferred Qualifications
Experience with these technologies is preferred but not required.

* Salesforce
• PowerShell scripting
• Contact Center Software