IT Systems Administrator

We are seeking a skilled IT Systems Administrator I with a minimum of 4 years of experience to manage and support our organization’s IT infrastructure. The ideal candidate has strong hands-on experience with SaaS administration, identity and access management, endpoint support, and automation-driven workflows. This role requires a proactive mindset, strong operational judgment, and the ability to balance security, scalability, and employee experience.

Key Responsibilities

• System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.

• VPN Management: Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners.

• Jira Administration: Administer and customize Jira, including workflows, automations, user permissions,SSO, MFA, group-based access controls,provisioning/deprovisioning, and integrations with other business systems.

• Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar).

• Okta Administration: Support identity and access management through Okta,and provisioning/deprovisioning.

• Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.

• Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.

• Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.

Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.

Requirements:
Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).

Experience

• Minimum 4 years of experience in IT systems administration or a related role.

Core Technical Skills

• Hands-on experience with Jira administration and customization (workflows, automations, dashboards).
• Proven experience managing Google Workspace environments (Admin Console, security settings, user lifecycle).
• Experience with Okta for identity and access management (SSO, MFA, user lifecycle).
• Hands-on experience with Jamf Pro for macOS device management (enrollment, policies, configuration profiles, patch management).
• Familiarity with macOS, Windows, and/or Linux environments.
• Basic scripting or automation experience (PowerShell, Bash, or Json) is a plus.
• Experience with BetterCloud for SaaS lifecycle automation, access governance, and security workflows.

Nice to Have (Not Required)

• VDI experience, including exposure to virtual desktop environments (e.g., Azure Virtual Desktop, AWS WorkSpaces, Citrix, or similar).
• Experience with Aquera (or similar HRIS-to-IT automation platforms) for onboarding, offboarding, and employee change workflows.
• Exposure to IT automation, zero-touch provisioning, or workflow-driven IT operations.
• Strong understanding of VPN technologies, including configuration, monitoring, and troubleshooting.

Soft Skills

• Strong problem-solving and critical-thinking abilities.
• Clear, confident communication skills with both technical and non-technical stakeholders.
• Ability to prioritize, execute, and adapt in a fast-moving environment.
• Ownership mindset with attention to detail and follow-through.

Certifications (Preferred, Not Required)

• Google Workspace Administrator
• Okta Certified Professional
• CompTIA Network+ or equivalent
• Jamf Certified Associate or higher

Benefits:
Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits.

Salary Range $85,000 - $125,000

Benefits US Only:

• 401K with an employer match
• Health, dental, vision, life insurance, and short-term and long-term disability coverage.
• Flexible spending account for health care and dependent care
• Wellness Reimbursement
• Work from Home Reimbursement
• Flexible vacation policy
• Parental leave program
• Company Issued Laptop

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.