IT Systems Administrator

Department: Information Technology

Reports to: EVP of HR, People & Culture

Positions Supervised: None

Location: On-site at 3 Penstock Way, Newmarket with occasional travel within NH, ME, and VT.

Status: Full-time

Fair Labor Standards Act (FLSA) Classification: This position is classified as exempt and is not eligible for overtime under the Fair Labor Standards Act.

Why Chinburg?

Founded by Eric Chinburg in 1987, Chinburg is a dynamic and growing company based in the Seacoast region of New Hampshire with projects and properties in NH, ME, and VT. Over four decades, the company has evolved from a small business into one of the most trusted names in quality development, building, renovation, construction management, and property management. Chinburg’s success is rooted in building strong relationships with customers, employees, and business partners alike.

Chinburg is known for its innovative development philosophy and commitment to incorporating best practices, including a strong focus on green building principles. Our expanding team includes professionals from diverse educational backgrounds. In recent years, we have welcomed top talent from respected institutions such as Northeastern University, Wentworth Institute of Technology, the University of New Hampshire, and MIT. On our team, we have experienced professionals from various industries and trade certifications. We have a strong focus on professional development.

At our core, Chinburg remains a family-founded business, and we continue to embrace new employees as part of our extended family. We value individuals who bring warmth and confidence, along with grit and determination, to our team.

Position Summary:  

The IT Systems Administrator is a hands-on role responsible for managing Chinburg’s IT infrastructure, including ensuring the stability, security, and performance of on‑premises and cloud systems. This role manages day‑to‑day administration, provides technical support, and acts as the primary liaison between internal teams and the third‑party IT service provider. This individual ensures that outsourced services meet expectations while maintaining internal control over critical systems, documentation, and strategic technology decisions.

Due to the collaborative nature of this position, the role requires on‑site work five days per week.

Primary Responsibilities: 

IT Support and Operations

Provide first line IT support as the primary contact for all employees, whether onsite or remote.

Address and monitor requests in a timely manner utilizing the ticketing system provided by our IT services provider.

Research solutions, evaluate software options, and coordinate with vendors to meet the needs of the team.

Assist HR with onboarding, offboarding, and access provisioning.

Systems Administration and Infrastructure Management

Track and document IT issues, resolutions, and recurring trends to guide operational decisions.

Manage procurement, repairs, lifecycle replacement, and inventory of all hardware, software, and IT assets.

Evaluate equipment performance, plan for future capacity needs, and recommend new platforms that improve efficiency.

Administer Microsoft 365 and other cloud environments.

Manage Entra, identity and access controls, group policies, and MFA configurations.

Oversee patching, updates, and lifecycle management for servers, endpoints, and applications.

Monitor system performance, capacity, reliability, and uptime using enterprise monitoring tools.

Security and Compliance

Enforce security policies, access controls, and least‑privilege standards.

Coordinate with our IT services provider on vulnerabilities and security incidents.

Support compliance efforts or industry requirements).

Monitor backups, retention, and disaster recovery testing.

Maintain the cybersecurity plan and escalate threats such as hacking attempts or compromised accounts.

Vendor and Third‑Party Coordination

Serve as the primary liaison with our external IT services provider.

Escalate complex issues to the external IT services provider, informing the EVP of HR, People & Culture as needed.

Track SLAs, validate resolution quality, and ensure timely ticket closure.

Participate in business reviews, project planning, and contract discussions.

Automation and Process Improvement

Develop and maintain IT policies, procedures, and user guidelines.

Deliver training to ensure proper adoption of the above across the organization.

Recommend improvements to infrastructure, security strength, and operational processes.

Evaluate new tools and technologies and support implementation.

Perform other tasks as assigned. 

Technical Skills and Knowledge

Proficiency with Windows, including server administration and endpoint management.

Experience with Microsoft 365 ecosystem, especially SharePoint, Teams, OneDrive, and Azure AD/Entra ID.

Advanced proficiency in Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint

Familiarity with construction and property‑management platforms such as Procore, RedTeam, and Buildium desired.

Education & Experience

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field

Minimum of 3-5 years of experience in system administration, IT support, or similar roles.

Experience administering IT environments (Windows Server, Linux, virtualization).

Certifications in CompTIA Network+, Security+, Server+, Current Microsoft, ITIL Foundation, or other virtualization certifications a plus.

Strong understanding of networking fundamentals (DNS, DHCP, VPN, firewalls).

Familiarity with cloud platforms (Microsoft 365, Azure, AWS, or similar).

Experience with ticketing systems.

Ability to troubleshoot complex issues and communicate clearly with both technical and non‑technical stakeholders.

Experience with vendor management.

Experience with automation tools, endpoint management (Intune, RMM platforms), or SIEM solutions.

Background in environments with compliance or regulatory requirements.

Key Competencies

Strong ownership mindset with the ability to balance hands‑on work and vendor oversight.

Clear communication and documentation skills.

Proactive approach to identifying risks, inefficiencies, and improvement opportunities.

Ability to work independently while supporting a collaborative IT ecosystem.

Strong written and verbal communication skills.

High sense of urgency with strong follow-through and accountability.

Exceptional attention to detail with the ability to deliver accurate, high-quality work within deadlines.

Ability to work independently while collaborating effectively within cross-functional teams.

Highly organized, dependable, and adaptable with a strong desire to learn.

The above statements are intended to describe the general nature and level of work performed. This job description does not represent an exhaustive list of all responsibilities, duties, and skills assigned to this position. This position description is not intended as and does not create a contract of employment between the company and any individual employee. The company reserves the right to change this position description at any time within its sole discretion.

Equal Opportunities:

Chinburg is an Equal Employment Opportunity Employer that is committed to diversity, equity, and inclusion. We take unbiased action to offer employment and advancement opportunities to all applicants, without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or ability status. Our methods for hiring include ensuring that all available opportunities are fairly promoted and in a manner accessible to all potential applicants.