IT Systems Administrator (Field Deployment & Support)

This role starts onsite in Henderson, NV (2–3 months) and will relocate to Colorado (hybrid schedule post-move). Relocation support provided.

POSITION SUMMARY

The IT Systems Administrator (Field Deployment & Support) will play a key role in launching and supporting our new facility in Broomfield, Colorado. Initially, this position will focus on deploying IT infrastructure, including network cabling, workstations, servers, and related hardware. Following the site buildout, the role will shift into a support-focused position, handling day-to-day help desk operations, maintaining systems, and providing end-user support.

This role reports to the IT Manager based in Henderson, Nevada, and will collaborate closely with the broader IT team to provide both local and remote support. While based in Henderson during the initial phase, the ability to travel between sites is required, with relocation to Colorado anticipated once the new facility becomes fully operational.

Additional Note:

This role requires a self-starter with strong technical skills and the ability to work independently. They must be comfortable with an evolving position, transitioning from a hands-on technical role to more of a support function over time.

WHAT YOU"LL DO (ESSENTIAL JOB DUTIES AND RESPONSIBILITIES)

• Install and manage physical IT infrastructure, including wiring and network setup.
• Configure and deploy servers, networking equipment, and workstations.
• Ensure connectivity to the corporate domain and compliance with IT policies.
• Collaborate with the remote IT team for seamless system integration.
• Coordinate with local vendors and service providers as needed.
• Maintain detailed documentation of the setup process and IT inventory.
• Provide Tier 1 and Tier 2 help desk support to local and remote users.
• Monitor, maintain, and troubleshoot IT infrastructure, including servers and networks.
• Assist the Henderson, NV-based IT team with remote support for users at the Henderson location.
• Implement system updates, patches, and security measures.
• Train users on IT systems and best practices.
• Other duties as assigned.

WORK ENVIRONMENT

• Duties are performed primarily in a smoke-free office environment
• We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
• Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
• We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.

Requirements:
• Bachelor's degree in IT, Computer Science, or equivalent experience.

• 3+ years of experience in IT infrastructure setup and user support.
• Strong proficiency with Windows Server, Active Directory, and Group Policy.
• Networking knowledge, including switch and Wi-Fi configuration.
• Relevant certifications (e.g., CompTIA Network+, Azure Administrator, or CCNA) preferred.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation skills.
• Ability to travel via airline

PHYSICAL REQUIREMENTS

• Frequent sitting, standing, walking
• Able to lift up to 25 lbs.
• Able to Travel

Benefits:
ProCaps Laboratories provides:

• A competitive starting salary
• Top-Tier Medical, Dental & Vision Coverage – $0 cost when you qualify for our Wellness Program
• Generous Paid Time Off – includes 8 paid company holidays
• 401(k) with Company Match – up to 4.5%
• 100% Company-Paid Life Insurance
• 100% Company-Paid Short-Term Disability Insurance
• Gym Membership Reimbursement
• Vitamin Allowance + Employee Discounts on Products
• Company-Funded Health Savings Account (HSA) – $1,600 annually
• Cash Bonuses Through Employee Referral Program
• Optional Pet Insurance Available
• Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!