IT System Engineer (m/f/d)

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Join us as our IT System Engineer at Dedalus, one of the World’s leading healthcare technology companies, in Bosnia and Herzegovina to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As a IT System Engineer, you’ll be part of the global DIIT Transition & Launch Team. You will bridge R&D and our regional teams to shepherd new DeepUnity products (and features) from development into live customer environments. You’ll manage controlled change, validate cross-product integrations, lead pilot deployments, and ensure our support and service teams are fully prepared, making a profound impact throughout the healthcare sector.

Key Responsibilities:

Controlled Change Management

• Manage product changes in a controlled, auditable way—from design freeze through field introduction—ensuring traceability and compliance.

Stakeholder Communication & Strategy

• Act as the primary liaison between Development, Product Management, and regional key stakeholders.
• Contribute to strategic decisions on new product features that impact live sites.

Integration & Validation

• Perform cross-integration testing and validation across our medical-imaging portfolio.
• Oversee pilot and demo site deployments, gathering real-world performance data.

Requirements & Customer Insight

• Gather and analyze customer needs during pilots; translate these into clear requirements for Development.
• Serve as a “service companion” in initial live installations—guiding regional teams through go-live activities.

Knowledge Transfer & Documentation

• Establish and maintain communication channels after product introduction to ensure smooth handover to support.
• Produce and maintain service-focused documentation: runbooks, SOPs, installation guides, and training materials.

Workshops & Training

• Design and deliver technical workshops and hands-on trainings for both internal teams and external stakeholders.

Feedback & Continuous Improvement

• Report on transition activities and lessons learned to accountable parties.

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:

Essential Requirements

• A master’s, bachelor’s or equivalent degree with strong academic performance
• Knowledge of workflow within a hospital/clinical environment or experience within the healthcare sector is a plus
• Strong interpersonal skills and customer-service focus
• Excellent training and presentation abilities
• Fluency in English (verbal and written)
• Good understanding of and practice with virtualization solutions
• Good understanding of Linux operating systems and computer networks
• Track record of leading complex projects in software or high-tech fields, with proven experience across PM methodologies
• Solid grasp of software development processes
• Positive attitude, proactive self-starter, action- and results-oriented
• Well-developed analytical, diagnostic, and problem-resolution skills
• A strong team player, maintaining high quality in a challenging environment
• Continuous-learning orientation; keeps abreast of emerging technologies
• Willingness to travel and work out-of-hours if required
• Strong communication skills, troubleshooting skills, and ability to self-direct

Desirable Requirements

• Knowledge of healthcare and medical imaging communication standards (HL7, DICOM, etc.)
• Previous Service Transition and Service Design knowledge is a plus, but not mandatory
• PACS/RIS system experience is a plus
• Knowledge of containerization and orchestration technologies is an asset
• Requirements-engineering experience preferred, but not mandatory
• Experience with medical-device regulations preferred (e.g., MDR, FDA)
• Product- or Program-Management background preferred, but not mandatory
• Technical aptitude with a clinical/hospital background preferred

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 1st August 2025

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.

Our diversity & inclusion commitment – Dedalus Global

Life Flows Through Our Software