IT System Administration

We’re a team of friends bound together by a mission to preserve our planet for future generations through innovative energy solutions and modern infrastructure. In December 2025, Google announced an agreement to acquire Intersect, to enable more data center and generation capacity to come online faster while accelerating energy development and innovation. After close, we’ll continue doing exactly what we were built to do - develop, construct, and operate the most ambitious power and data infrastructure in the country.

Intersect’s operations will remain separate from Alphabet and Google under the Intersect brand. We’re on an aggressive growth trajectory and looking for people hungry to tackle the largest energy challenges on the planet.

Location & Team Gatherings
Intersect has been a fully flexible workplace since its founding in 2016. We’ve been very intentional about the way we do things. We are not work-from-home, hybrid, or in-office - we are any and all of those options! Deepening social connections and offering shared experiences is a cornerstone of the way we work. We connect as a team at our Team Week experiences four times a year and at our recently established Hub locations - SF Bay Area, NYC Metro Area, NY; Denver, CO; Houston, TX; Calgary, AB; and Toronto, ON.

We are currently looking for candidates located within 60 miles of any of the listed hubs to foster more in-person connections while maintaining our flexible remote culture.

About This Role
You’ll help keep the organization running smoothly by owning day-to-day IT systems administration and delivering reliable, high-quality support to employees. You’ll manage core systems, maintain secure and stable environments, and serve as an escalation point for complex technical issues—ensuring teammates have the tools and access they need to do their best work. This role blends hands-on technical execution with thoughtful user support. You’ll work independently on routine system administration while partnering with teammates to improve processes, strengthen security, and document scalable IT practices.

Team Overview
This team plays a critical role in advancing the company's mission to accelerate the energy transition by enabling employees with secure, reliable, and scalable technology. Partnering closely with teams across the business, the Technology group ensures systems, tools, and support services empower collaboration, protect company data, and support growth. Joining this team offers broad exposure to modern IT operations, opportunities to improve systems and processes, and meaningful impact across the organization.

What You’ll Do

Administer Core Systems & Infrastructure
• Administer and maintain Windows and macOS systems to ensure stability, performance, and availability
• Manage user accounts, permissions, and group policies across platforms such as Google Workspace
• Perform regular system updates, patching, backups, and monitoring to maintain reliable environments

Deliver User Support & Help Desk Excellence
• Resolve escalated support tickets and act as a technical escalation point when needed
• Support employee onboarding and offboarding, including device provisioning, access management, and basic training
• Maintain clear documentation of issues, resolutions, and standard support procedures

Manage Software & IT Assets
• Install, configure, update, and maintain operating systems and business applications
• Manage software licenses, subscriptions, and compliance across the organization
• Support SaaS platforms and internal tools used across teams
• Maintain IT asset inventory and oversee device lifecycle management

Strengthen Security & System Reliability
• Apply IT security best practices, including endpoint protection, access controls, and account hygiene
• Assist with backups, disaster recovery planning, and incident response activities
• Identify potential security risks and recommend practical, scalable improvements

Improve Processes & Documentation
• Create and maintain standard operating procedures and internal documentation
• Identify opportunities to improve IT processes, automation, and overall system reliability
• Provide guidance and basic training to end users on IT tools and best practices

What You’ll Bring

• 3+ years of experience in IT support and system administration roles
• Experience supporting end users in a business or corporate environment
• Proficiency with Windows and/or macOS operating systems
• Working knowledge of networking fundamentals, including DNS and VPNs
• Experience with software deployment, patching, and license management
• Familiarity with cloud-based productivity platforms such as Google Workspace
• Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
• Exposure to basic scripting or automation (PowerShell, Python, or Apps Script) will help you succeed
• Strong troubleshooting skills, attention to detail, and commitment to documentation
• Clear communication skills and a customer-focused mindset that builds trust with teammates
• Ability to manage multiple priorities independently in a remote work environment

Total Rewards
We care about your well-being, growth, and balance. Here’s how we support you:

Total Compensation: $118,000- $137,000 (total compensation includes base salary + bonus in USD)
Health & Wellness: 100% premium coverage for you and your dependents on medical, dental, and vision
Time to Recharge: Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year)
Family Support: Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning support via Carrot and Maven
Mental Health: Free access to Spring Health which includes 5 free Therapy & psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+
Retirement: 3% non-elective employer contribution to your 401k or RRSP, ensuring your financial future is on the right track
Perks & Extras: $150 monthly food stipend, $150 monthly reimbursement for cell phone/ internet, pet insurance allowance, full home office setup and free access to UrbanSitter with $625 in quarterly paid company credits, ActiveHero, and One Medical

Intersect maintains a work environment free from discrimination, one where all employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Intersect's commitment to equal employment opportunity. Intersect does not discriminate against any employee or applicant on the basis of age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by and consistent with applicable local laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.