IT Support Trainee

The Radisson Hotel Group is present in over 95 countries all across the world, with a pipeline of 1.500 hotels and a team of almost 100.000 colleagues. In general, we consider ourselves a hospitality company made by people for people, and we are very proud to share 7 global culture believes, which are the heart and soul of the company, and those are the following ones:

We deliver memorable moments every day, everywhere, every time.
We enjoy serving with our “Yes I Can!” spirit.
We grow talent, talent grows us.
We are many minds, with one mindset.
We value open and direct interactions to build trust.
We believe anything is possible.
We have fun in all that we do.

We are also very proud to be the largest hotel company in Asia, China and East-Africa, and the fifth largest hotel group in Europe. But those are not the only numbers that matter to us. We are also very much committed to making this world a better place and we have been active in responsible business since 1989. Just to give you some examples for that, we have reduced our energy and water footprint by 30% in the last decade, and we are very proud to work closely together with SOS Children’s Villages, which has provided save drinking water to more than 25.000 people.

Description

THE JOB:

We are looking for an intern to work in the IT Team, based at Radisson Hotel Group’s EMEA headquarters in Madrid for 6 months.

The IT intern will be an important support figure within the IT team and will provide help in different daily tasks and projects, actively contributing to improve the quality of the service and to ensure the whole company runs smoothly. The trainee will be trained by the IT Managers in the first weeks in order to develop the necessary knowledge and skills to be an independent problem-solver. The internship is a great opportunity to get to know how an IT team works, develop new skills and gain experience in the IT field.

DURATION: 6 months, starting as soon as possible.

KEY RESPONSIBILITIES:

Help the IT team with daily administrative tasks
Setting up of the different equipment (laptop, mobile phones, accounts, others…)
Contribute to the implementation of small projects together with the team
Taking care of the inventory
Responding in a timely manner to service issues and requests (Help Desk)
Participate on follow up on IT tickets

A SUCCESSFUL TRAINEE:

Has to be enrolled in a school program in order to be eligible for the internship
Has affinity with IT in the academic curricula
Has a good understanding of Microsoft Windows 10/11 (installation and configuration, imaging solutions…), Android / iOS. MacOS would be a plus
Is supportive
Video collaboration systems (Logitech or other Teams based)
Has good Excel, Word and PowerPoint skills. Other MS365 tools: Teams specially
Is fluent in English, both verbal and written
Has a sharp eye for detail and is very accurate and precise
Has soft skills and is a good communicator
Must be able to prioritise and work within tight deadlines
Is trustworthy, has a high level of passion and integrity

Can work in Europe
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