IT Support Technician

Confidential

Syracuse, New York permanent

Posted: March 26, 2026

Job Description

Description:

Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Support Technician, you will be part of a dynamic team that provides IT support to our employee’s company wide.

Job responsibilities include, but are not limited to:

Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions.

Provide support for PC hardware and software, printers, O365 Suite

Configure laptops for new hires and laptop replacements.

Meet customers in each department to learn about common issues, help with improvements, and training.

Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System.

Create and maintain technical documentation for processes, issues, and solutions.

Work closely with team members to resolve complex technical issues and improve internal processes.

IT Equipment Ordering and Equipment Inventory Management.

Perform data entry, research issues, or other tasks to support our IT Department Management Team.

Qualifications/Experience:

Associate's degree required; bachelor's degree preferred.

Looking for minimum 2 years' experience in a professional environment

Excellent customer service skills with the ability to communicate effectively.

Attention to detail and the ability to accurately document technical issues.

Great with computers, tech savvy with a high aptitude for learning technology.

Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.

Understands the fundamentals of troubleshooting skills with a desire for continual learning.

Occasional travel to other branches within the territory

Must be able to lift 25-30 lbs. Unassisted.

This is a full-time on-site position that will require travel between multiple sites (mileage will be reimbursed)

Must have a clean driver's license and reliable transportation

This job description is not intended to be all-inclusive. Your supervisor may request and assign you other duties as needed

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.