IT Support Technician

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark 

enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding 

Bosch teams around the world. Their creativity is the key to innovation through connected living, 

mobility, or industry. 

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch

• Reinvent yourself: At Bosch, you will evolve. 

• Discover new directions: At Bosch, you will find your place. 

• Balance your life: At Bosch, your job matches your lifestyle. 

• Celebrate success: At Bosch, we celebrate you. 

• Be yourself: At Bosch, we value values. 

• Shape tomorrow: At Bosch, you change lives.

The IT Support Technician (Company Owned Distribution) in North America will serve as an IT professional to manage & maintain hardware across 70+ retail stores.  The ideal candidate will have strong technical skills, an understanding of retail hardware systems (POS, printers, networking equipment, etc.), and excellent coordination abilities to manage workflows across multiple locations.

Ideal Location:  Home-based within 30 miles of single retail store.  Must be flexible to support various time zones (Eastern to Pacific).

Key Responsibilities

• Provide remote and onsite support for hardware issues in retail stores, including POS systems, printers, scanners, network devices, and other peripherals
• Assist with store openings, relocations, and closures, ensuring proper installation or removal of network & hardware
• Troubleshoot, diagnose, and resolve hardware and connectivity issues promptly
• Perform remote analysis, diagnosis and resolution of technology issues
• Coordinate hardware replacements, upgrades, and maintenance schedules across all stores
• Collaborate with store managers and staff to understand and address their technology needs
• Develop and document standard operating procedures for hardware setups and maintenance
• Train store staff on hardware usage, troubleshooting basics, and IT best practices
• Work with third-party vendors as needed for warranty repairs or specialized support
• Provide feedback and recommendations for hardware improvements, efficiency enhancements and cost-effective solutions
• Maintain accurate records of hardware inventory, repairs, and replacements

Required Skills and Qualifications

• Associate’s degree in Information Technology or related field preferred (relevant certifications such as CompTIA A+ are a plus)
• 5+ years of relevant experience, preferably in a retail or multi-site environment
• Strong technical knowledge of POS systems, desktops/laptops, printers, network devices (routers/switches), and peripherals
• Familiarity with Windows operating systems, and basic network concepts (LAN, Wi-Fi, TCP/IP)
• Experience working with remote support tools and ticketing systems
• Excellent organizational and coordination skills; ability to manage multiple priorities across locations
• Strong troubleshooting and problem-solving capabilities
• Effective communication and interpersonal skills; ability to explain technical issues to non-technical staff
• Ability to travel to store locations as needed (valid driver’s license required) – 10-15% travel
• Ability to work independently and proactively

Key Technologies and Equipment Supported

• Point-of-sale (POS) systems (touchscreens, barcode scanners)
• Label printers (e.g., Zebra)
• Desktop and laptop computers (Windows)
• Headsets and mobile devices (iOS, Android)
• Network hardware (Verizon Silverpeak/Meraki routers, switches, Wi-Fi access points, firewalls)
• Security systems (IP cameras, NVRs)
• Payment processing devices (credit card terminals)
• Inventory management (RFID scanners, handheld terminals, SOTI application)
• Teams phone lines with Yealink phones
• UPS units
• Azure Cloud Servers
• ERP – SxE Cloud Suite Distribution and TWL

 

Equal Opportunity Employer, including disability / veterans 

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. 

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

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