IT Support Technician

Job Title: IT Support Technician

Location: London Bridge, SE1 

Term: Full-Time, Permanent

Salary: Competitive + Benefits (Private Medical, Private Dental, Pension, 25 days Annual leave plus bank holidays & Many more)

Richmond Pharmacology are an early phase Clinical Research Organisation (CRO), where we are conducting pioneering early phase healthy participants and patient participant trials. Our experienced and world-renowned team, our central London location and our global reach contribute to making Richmond Pharmacology an exciting and dynamic place to work.

Purpose of the job

The IT Support Technician delivers first- and second-line technical support to all staff, ensuring the smooth and secure operation of the organisation’s IT systems. The role focuses on prompt incident resolution, excellent customer service, and maintaining high technical and security standards across devices, applications, and infrastructure.

Main duties and responsibilities

Configure, install and maintain Windows 11 operating systems for end-users, troubleshooting and resolving issues where necessary.

Manage VMware infrastructure, including virtual machine provisioning, performance monitoring and troubleshooting.

Understand basic networking concepts such as TCP/IP, subnetting, Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) Network to maintain a functional network infrastructure.

Manage and maintain Active Directory, including user accounts, groups and organisational units and configure and enforce Group Policy Objects (GPOs).

Administer Microsoft 365 services.

Assist in the administration and maintenance of Exchange 2019, including mailbox management and email troubleshooting.

Administer Papercut for efficient printer management, user authentication and print job tracking.

Support and troubleshoot Adobe software applications.

Utilise ServiceDesk tools to log, prioritise and manage IT support requests.

Identify and resolve software and hardware issues promptly.

Facilitate the deployment of software applications, updates, and patches to end-user devices.

Assist in managing and maintaining Microsoft Azure services and End Point Manager (Intune).

User & Access Management

Manage user accounts in Active Directory, Azure AD/Microsoft 365, and VPN systems.

Support onboarding and offboarding with device provisioning and access removal.

Systems & Operations

Assist with patching, updates, and maintenance.

Maintain documentation, asset registers, and knowledge bases.

Monitor system alerts and respond promptly.

Security & Compliance

Follow all IT policies, security standards and data protection requirements.

Report potential security incidents immediately.

Skills and Experience:

Previous experience in first- and/or second-line IT support.

Understanding of IT infrastructure and end-user technologies.

Certifications such as CompTIA A+, Network+, Microsoft 365 Certified, ITIL Foundation (Desirable)

Experience with ITSM/ticketing systems and cloud support (Desirable).

Application:

If you are interested in the role, please register your details, including a copy of your CV.  Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.