IT Support Team Lead

Your impact:

You will be the strategic bridge who translates business needs into reliable IT solutions. Together with a skilled team of 3 IT Engineers, you will plan and set the future tracks of our IT infrastructure and collaborate with our DevOps team to ensure a secure, reliable, and scalable IT environment.

Your job:

• You’re fluent in the english language as well as "business" to "tech" and can translate vice versa

• You have at least 5+ years of experience within the area of IT and at least 2+ years of experience in a supervisory role

• You have deep knowledge of Windows and MacOS environments, including troubleshooting hardware and software issues

• Solid coordination, communication and crisis management skills

• Good understanding of common Security & Compliance practices

Your challenges:

• Planning and reviewing of OKRs

• Mentor and coach team members, providing performance feedback and identifying opportunities for professional development and skill building.

• Plan, delegate and prioritize our general IT workload

• Liaise issues with large(r) impact with team members, departments & stake holders

• Keep a good overview of our automations and make sure information is well documented

• Support & plan the rollout of new tools, devices, and processes, ensuring smooth adoption by our end-users

• Manage relationships with external IT vendors and service providers, ensuring contracts meet organizational needs and cost objectives

Who are you?

• You are a people-oriented individual who helps others with an open and approachable attitude

• You enjoy working with modern technologies and are not afraid of learning some new tricks

• You are pragmatic and empathic towards your team members and other stakeholders (i.e. colleagues, suppliers etc.)

• You have a proactive mindset, looking for recurring issues and opportunities to improve the user experience

• You bring some experience with Project- and Service management

• You are not afraid of tackling larger projects and know how to break them down into smaller, achievable milestones

• You have experience with structuring/restructuring teams to improve efficiency and ensure the right talent is in the right "gear" for the best output.

• You have an eye for improving workflows and processes to eliminate friction and waste.

Bonus points for:

• Experience with any of the listed applications:

• Github

• Hubspot

• 1Password

• JumpCloud

• Google Cloud / Workspace

• Torii

• Linux, iOS, Android

• Scripting languages (PowerShell / Bash)

• Any relevant certifications or proven track records

Other requirements/some practical things we expect from you:

• You’re available for at least 32 hours per week;

• You are willing to come to our Utrecht office for two days/week;

• You have a valid work permit for the Netherlands or EU citizenship;

• You live in (or close to) Utrecht, or are willing to move // You live in the Netherlands.

Important note: We understand that studies show women may only apply for roles when they feel they meet 100% of the requirements; therefore, we strongly encourage you to apply even if you don't check every box, as we are looking for passionate individuals with potential and a willingness to grow.