IT Support Specialist

About SuperAnnotate

SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate has a fully customizable platform for building annotation tools and workflows that AI projects demand—while unifying the management of all teams, vendors, and data in one place. We’re very proud to have products that are loved by our customers, resulting in us being listed as the highest-ranked platform on G2.

About the Role

We are looking for a proactive and service-oriented IT Support Specialist to join our team. In this role, you will be responsible for providing day-to-day technical support, maintaining IT systems, and ensuring smooth operation of both software and hardware environments across the organization.
This is a 6-month contract, on-site IT Support Specialist role based in our office. The position requires working from the office to provide hands-on technical support to employees, with the possibility of contract extension or transition to a full-time role, subject to performance and business needs.

Key Responsibilities

- Provide first- and second-line IT support for employees, resolving hardware, software, and network issues.
- Support and maintain Mac, Windows, and Linux operating systems.
- Troubleshoot networking issues related to TCP/IP, routing, VLANs, VPNs, and Wi-Fi.
- Manage and support cloud-based productivity tools such as Google Workspace (G Suite), Microsoft 365, Slack, and other SaaS platforms.
- Administer user accounts, access permissions, and device provisioning/deprovisioning.
- Assist with IT onboarding and offboarding processes.
- Monitor and maintain physical office IT infrastructure, including security systems (badges, cameras).
- Document issues, solutions, and IT procedures.
- Collaborate with internal teams and external vendors as needed.

Requirements

- Minimum 1–2 years of experience in IT support, helpdesk, or a similar role.
- Hands-on experience with Mac, Windows, and Linux environments.
- Solid understanding of networking fundamentals (TCP/IP, routing, VLANs, VPN, Wi-Fi).
- Familiarity with cloud and SaaS tools (Google Workspace, Microsoft 365, Slack, etc.).
- Experience managing SaaS applications, user accounts, and access controls.
- Familiarity with physical office security systems (badge access, cameras).
- Strong troubleshooting, problem-solving, and multitasking skills.
- Excellent communication skills and a service-oriented mindset.

Nice to Have

- Experience with device management tools (MDM).
- Basic scripting or automation knowledge.
- Experience supporting remote or hybrid teams.

Only shortlisted candidates will be contacted for an interview!

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.