IT Support Specialist

In this role, you will be responsible for the installation, configuration, and maintenance of cloud and on-premises IT services, including Office 365, Google Workspace, Microsoft Azure, Windows Server, and various security and backup solutions. You will ensure optimal performance, security, and scalability of IT infrastructure for clients, providing expert support and clear documentation while maintaining high standards of customer service.

Key Responsibilities:

• Install, configure, and maintain Office 365, Google Workspace, and Microsoft Azure products.
• Install, configure, and maintain Windows Server and other server environments.
• Manage and apply medium/high-level programming skills for service integration and automation.
• Analyze and compare IT services to select optimal solutions for customers.
• Optimize and scale hardware and software according to client needs.
• Install, configure, and maintain Email and DNS services.
• Install, configure, and maintain security solutions such as Antivirus, Firewall, and VPN (e.g., Fortinet, Cisco Meraki, Sophos, SentinelOne, Todyl).
• Install, configure, and maintain remote access tools (e.g., ConnectWise, Datto, NinjaOne).
• Install, configure, and maintain backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne).
• Generate troubleshooting documentation and manage software on platforms like ITGlue and Hudu.
• Deliver excellent customer service and technical support.
• Install, configure, and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise, HaloPSA).

Requirements:
• Excellent communication skills with clients and team.
• Proactive, can-do attitude focused on results.
• Administration experience with Office 365, Google Workspace, and Azure.
• Troubleshooting skills for Windows, Linux, macOS, and Windows Server.
• Remote software installation and management.
• Local network administration and IP addressing.
• Strong customer service, ticket management, and documentation skills.
• Administration of email filters, DNS, and IT security tools.
• Experience with backup, firewall, and virtualization software.
• Advanced server and cloud services management, including AVD.
• Scripting for task automation.
• Installation and maintenance of servers and cloud solutions.
• Experience with network administration software.
• Continuous optimization of client applications.
• Relevant experience and certifications for provided services.

Schedule: Monday through Friday 8:30AM - 5:30PM (GMT -5-00) Eastern Time (US & Canada), Bogota, Lima

Benefits:
• Competitive pay in US Dollars.

• You'll get to work with some amazing, respected business professionals.

• We really value and encourage input from our team members.

• We offer different payment methods (Zelle, Face Bank, Binance).

• You'll get paid every two weeks.

• Birthday and work anniversary celebrations.

• Alliances with many brands grant extra benefits to freelancers.

• Weekly recreation dynamics that foster a healthy work environment.

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.