IT Support Specialist

G’day, we’re Mosh & Moshy.

We’re a digital health platform on a mission to improve access to evidence-based care across Australia. Through discreet, telehealth-first programs spanning hair loss, sexual health, skincare, mental health and weight management, we support thousands of patients navigating their health journey in a modern way.

Behind every seamless patient experience is reliable, secure and well-supported technology. As we continue to grow, we’re looking for an IT Support Specialist to help keep our systems running smoothly and our team supported.

This role sits at the intersection of people and technology – ensuring our teams can work efficiently, securely and without friction in a fast-paced digital environment.

The Opportunity

This role exists to make working at Mosh feel seamless.

As our IT Support Specialist, you’ll own the end-to-end internal IT experience across the business – ensuring everyone has the tools, access and support they need to do their best work. From onboarding new starters to resolving technical issues, managing devices and strengthening internal systems, you’ll be the go-to person for all things IT.

You’ll operate autonomously, partnering closely with Engineering, Security and People & Talent to maintain a secure, well-supported and scalable internal environment.

What You’ll Be Doing

IT Support & Service Delivery

Act as the first point of contact for internal IT support (hardware, software, access, connectivity and tooling)

Troubleshoot and resolve issues across macOS (Windows a plus), SaaS platforms and networking

Escalate complex issues to vendors or engineering partners where required

Support office-based technology including meeting rooms, printers, security systems and network-connected devices

Onboarding & Offboarding

Provision laptops, peripherals and system access for new starters

Ensure smooth offboarding including access removal and device recovery

Partner with People & Talent on joiner and leaver workflows

Maintain IT onboarding/offboarding documentation and checklists

Device, Access & Security Management

Own device lifecycle: procurement, configuration, deployment, repairs and replacements

Maintain asset register and inventory accuracy

Manage MDM tooling (e.g. Jamf, Kandji, Intune or similar)

Administer user access across internal systems (Google Workspace, Slack, Notion, Jira etc.)

Apply least-privilege principles and security best practice

Support internal audits, access reviews and device posture management in partnership with Security

Continuous Improvement

Identify recurring issues and implement preventative solutions

Maintain clear internal IT documentation and knowledge base

Contribute to improving the overall employee IT experience

What You’ll Bring

2–5+ years’ experience in IT Support, IT Operations or similar

Strong experience supporting macOS environments

Experience with MDM platforms (Jamf, Kandji, Intune or similar)

Familiarity with SaaS ecosystems and identity/access management

Confidence working autonomously in a fast-paced environment

Bonus: experience in startup, scale-up, healthtech, fintech or other regulated environments

Key Relationships

All Mosh employees (as the primary internal IT contact)

People & Talent

Technology & Engineering

External IT vendors and managed service providers

What’s on offer

We hire teammates that share our values, believe in our mission and are passionate about the future of healthcare. Some of the reasons our team loves Mosh include:

Lots of opportunity to learn and grow with the company with access to on-demand training

Access to up to 16 weeks of paid parental leave

Discounts on a range of Mosh products and services

Two extra days of holiday leave each year

Two days for purpose leave (Mental health or L&D)

EAP and access to online wellbeing programs

Classpass credits

Making a real, positive impact on the lives of others

Better, together

Everyone is different and we think that’s what makes life interesting. We believe these differences create new ideas, offer unique perspectives and speak on behalf of all of our customers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.