IT Support Specialist

Position Summary

GAC Enterprises, LLC is seeking a dependable and solutions-oriented IT Support Specialist to provide technical support for the company’s technology systems, hardware, software, and end users. This role is responsible for assisting employees with technical issues, maintaining company devices and systems, and supporting day-to-day IT operations across both office and field environments.

The IT Support Specialist will work closely with employees and leadership to troubleshoot technical problems, deploy technology solutions, maintain system access, and ensure company technology resources remain operational and secure. This position requires strong problem-solving abilities, communication skills, organization, and attention to detail.

The ideal candidate is proactive, adaptable, customer-service oriented, and capable of supporting multiple technical priorities in a fast-paced operational environment.

Why GAC?

At GAC Enterprises, we are building more than infrastructure — we are building scalable operations, strong teams, and long-term success. Technology plays a critical role in supporting communication, operational efficiency, accountability, and business growth across the organization.

As a growing telecommunications and infrastructure construction company, GAC provides the opportunity to support both office and field operations while helping improve systems, processes, and overall employee support experience.

We value individuals who are collaborative, solutions-oriented, adaptable, and committed to continuous improvement.

Key Responsibilities

• Provide technical support and troubleshooting assistance for company hardware, software, mobile devices, printers, networks, and business applications.
• Respond to employee IT support requests and resolve technical issues in a timely and professional manner.
• Install, configure, maintain, and troubleshoot computers, tablets, mobile devices, printers, and related technology equipment.
• Assist with setup, deployment, and recovery of company technology assets for onboarding, offboarding, and operational needs.
• Maintain user accounts, passwords, permissions, email access, and system configurations across company platforms and applications.
• Support company systems including email platforms, cloud applications, file-sharing systems, communication tools, and operational software.
• Monitor and maintain technology equipment inventory, asset tracking records, and device assignments.
• Assist with troubleshooting network connectivity, internet access, VPN connections, and system performance issues.
• Support software installations, updates, patches, and system maintenance activities.
• Document technical issues, troubleshooting steps, resolutions, and support requests accurately and consistently.
• Assist employees with basic technology training, system navigation, and troubleshooting guidance.
• Identify recurring technical issues and recommend process improvements or long-term solutions.
• Collaborate with vendors, service providers, and internal departments to resolve technical and operational issues.
• Maintain confidentiality and security of company systems, employee information, and operational data.
• Support company cybersecurity practices, password management standards, and device security procedures.
• Assist with maintaining and organizing IT documentation, procedures, equipment records, and support materials.
• Support multiple projects and priorities simultaneously while meeting deadlines and maintaining attention to detail.
• Attend meetings, training sessions, and operational discussions as required to support company technology initiatives.

Requirements:
• High school diploma or equivalent required; associate degree or technical certifications preferred.
• Previous experience in IT support, help desk support, technical support, or related technology roles preferred.
• Basic understanding of computer hardware, software, mobile devices, networking, and troubleshooting processes.
• Experience supporting Microsoft Office, Google Workspace, email systems, and cloud-based applications preferred.
• Strong problem-solving, communication, organizational, and customer service skills.
• Ability to explain technical concepts to non-technical users in a clear and professional manner.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Valid driver’s license may be required depending on operational needs.