IT Support Specialist

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

The Sendbird Information Security team has an opening for an IT Support Specialist. This role is an in-office role at least 4 days/week.

This is the perfect role for anyone who is the "fixer" of computers, printer connections, and software accessibility. Troubleshooting is your game, and you like to keep your equipment in order. Process is a passion for you. Urgency with a smile is the way you role. As the IT Operations Specialist, you will be responsible for IT equipment maintenance, managing enterprise software licenses and seats, and implementing effective workflows and the Jira IT help desk ticketing system.

What You Will Do:

• Support and enhance IT policies and practices.

• Provide on-site and remote training and troubleshooting of IT systems and software to employees

• Manage installations, upgrades, and configurations of hardware and software

• Manage a multi-platform base of mostly Mac (OSX) using JAMF and PC (Windows) computers

• Manage Okta & JAMF operations and integrate Okta with new software

• Administer laptops, desktops, printers, switches, firewalls, phones, cameras, and software

• Perform troubleshooting to diagnose and resolve problems related to IT equipment (mobile devices, laptops, network, VPN)

Who You Are:

• Committed to providing excellent customer service

• Empathetic and patient

• Resourceful to a fault

• A problem solver, not a problem bringer

What You Bring to the Table:

• Superb analytical, diagnostic, and troubleshooting skills

• Experience with Jamf, Okta, Symantec Endpoint Protection, Jira (Atlassian), G Suite

• In-depth knowledge of Jamf administration is a plus

• Experience with Okta Lifecycle Management is a plus

• Business-level English skills are highly preferred.

What We Offer Includes (but are not limited to):

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off

• Company subsidized medical, dental, vision insurance

• Flexible Spending Accounts

• Parental leave

• Life and disability insurance

• Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $114,000.00 - $130,000.00. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs, which may cause your specific offer to vary from the amount listed above.

Hybrid Work Policy

We offer a hybrid work schedule at Sendbird. With the values of collaboration and relationship building in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.