IT support Specialist

About Us

Megazone US is a rapidly growing Managed Service Provider (MSP) specializing in Public Cloud services. As the US arm of Megazone Cloud—one of the largest cloud MSPs in Asia—we provide top-tier cloud management and solutions to our clients.

With our headquarters in Korea and US operations based in Rochester, NY (along with expanding offices in Irvine, CA, and Dallas, TX), we are in a phase of significant expansion. To support our increasing workforce, we are establishing a dedicated Internal IT function to ensure our employees have the best technical environment to succeed.

The Role

We are seeking a proactive Internal IT Support Specialist to manage our internal IT infrastructure and support our growing team.

Previously, our IT onboarding and asset management were handled in close coordination with our HR & Admin team. As we scale, we are transitioning these responsibilities to a dedicated IT professional. You will take ownership of the technical setup, allowing HR to focus on people operations while you ensure every employee has a seamless technical experience from Day 1.

You will act as the bridge between our US employees and our HQ in Korea for procurement, ensuring our team has the right tools, licenses, and security protocols in place.

Key Responsibilities

1. Helpdesk & Technical Support

• Serve as the primary point of contact for internal IT inquiries for employees in Rochester, Irvine, and Dallas.

• Troubleshoot and resolve hardware, software, and network issues for both Windows and macOS environments.

• Provide remote support for branch office employees and remote workers, ensuring connectivity and productivity.

2. Onboarding & Collaboration with HR

• Partner closely with the HR team to streamline the new hire experience.

• Take full ownership of the technical onboarding process: configuring laptops, setting up accounts, and ensuring workstations are ready before the start date.

• Manage offboarding procedures, including data archiving, access revocation, and asset recovery.

3. License Management & HQ Coordination

• Act as the Single Point of Contact (SPOC) for software license procurement and management.

• Liaise directly with the General Affairs team at our Korean Headquarters to request, track, and assign necessary licenses (Microsoft 365, SaaS tools, etc.) for US employees.

4. IT Asset & Security Management

• Maintain an accurate inventory of all IT assets (laptops, monitors, peripherals).

• Install and manage internal security agents and antivirus software (Endpoint Protection).

• Implement and enforce basic IT security policies to ensure internal data protection.

Qualifications

• Experience: 2+ years of experience in an IT Support, Help Desk, or IT Admin role.

• Technical Skills:

• Strong proficiency in Windows 10/11 and macOS administration.

• Experience with User Management (Google Workspace).

• Familiarity with setting up PC security tools (Antivirus, Endpoint Protection).

• Soft Skills:

• Collaborative Mindset: Ability to work closely with non-technical teams (specifically HR and Admin).

• Strong problem-solving skills and a service-oriented attitude.

• Self-starter who can organize tasks without constant supervision.

Preferred Qualifications

• Experience working in a start-up or a fast-growing environment.

• Experience setting up or improving IT workflows (e.g., creating an onboarding checklist).

• Basic understanding of Public Cloud concepts is helpful to understand our business context.

• Proficiency in Korean is preferred to enable smooth communication with HQ

What We Offer

• Professional Development: Support for obtaining Cloud Certifications (AWS, Azure, GCP, etc.) to encourage continuous learning and alignment with our business.

• Growth Opportunity: The opportunity to build and shape the internal IT processes of a growing global company.

• Culture: A collaborative work environment where your contribution directly impacts employee satisfaction.

Why You'll Love It Here

• Our Product is Our People: We live by this. We invest in people who invest in themselves. Your growth is our growth.

• True Servant Leadership: Our CTO leads with a "force multiplier" philosophy. Management is here to empower you and clear roadblocks, not to micromanage. We won't ask you to do anything we're not willing to do ourselves.

• Flat Organization, Real Impact: Your voice and designs will directly shape our technical roadmap and our clients' success. You'll work on the latest tech to solve real problems.

• A "Learn-from-it" Culture: We're moving fast and building new things. We believe mistakes are learning opportunities, not failures.

We seek diverse talent who are ready to make an immediate impact. We believe that innovation thrives when teams are built with a variety of backgrounds, experiences, and perspectives. If you are excited by this mission, we encourage you to apply, even if your experience doesn't perfectly match every qualification listed.

Megazone Cloud is an Equal Opportunity Employer and participates in E-Verify to confirm the employment eligibility of all new hires.