IT Support Specialist

TAWANTECH

Riyadh, Riyadh Province, Saudi Arabia permanent

Posted: May 11, 2026

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Quick Summary

The IT Support Specialist is responsible for providing technical support and operational assistance for IT infrastructure, end-user systems, networks, and business applications to ensure smooth daily operations and service availability.

Required Skills

Technical Support Hardware Troubleshooting Software Troubleshooting Network Monitoring User Account Management Incident Resolution Service Level Management IT Service Management Cybersecurity Standards Certifications

Job Description

Responsible for providing technical support and operational assistance for IT infrastructure, end-user systems, networks, and business applications to ensure smooth daily operations and service availability. Duties include troubleshooting hardware and software issues, monitoring systems, supporting network connectivity, managing user accounts, and resolving incidents within agreed service levels while following IT service management and cybersecurity standards. The candidate must hold a Bachelor’s degree in Information Technology or Networking with a minimum of 3 years of hands-on experience in technical support and IT operations. Professional certifications such as CCNA, ITIL, Security+, or Microsoft/Azure certifications are highly preferred.

Requirements:
Minimum of three (3) years of hands-on experience in operations and technical support.

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