IT Support Specialist

Confidential

Pasig City, National Capital Region, Philippines permanent

Posted: March 24, 2026

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Quick Summary

IT Support Specialist is responsible for providing technical support and assistance to the production team, ensuring efficient operation and troubleshooting of software issues.

Required Skills

IT Support Troubleshoot Software Hardware Networking Windows OS macOS Linux Cisco Ubiquiti Documentation pfSense

Job Description

Job Overview:

KDCI is a dynamic and innovative company specializing in providing top-notch outsourcing solutions. We

are looking for IT Support Specialists to join our vibrant team, offering the opportunity to work in a

challenging and rewarding environment where your skills will be highly valued and your career growth

fostered. As an IT Support Specialist, you will provide crucial technical support and assistance, ensuring

our production team operates efficiently without technical interruptions. Your role will be instrumental in

troubleshooting and resolving issues related to software, hardware, and networks, ensuring smooth and

reliable operation of all our systems.

Responsibilities:

• Provide first-level technical support and assistance to computer system users across various

departments.

• Troubleshoot and resolve issues related to software, hardware, and network systems.

• Install, configure, and maintain software and hardware, ensuring optimal workstation performance.

• Manage user accounts and permissions, ensuring secure access to systems.

• Assist with the rollout of new software applications and system upgrades.

• Create and maintain comprehensive technical documentation and user manuals.

• Monitor and update IT inventory and equipment status daily, ensuring accuracy and proper

documentation of all assets.

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