IT Support Specialist

About Us

Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale nationally with a remote-first workforce, our internal technology and systems are critical to keeping teams productive, secure, and connected.

We operate in a fast-paced environment where reliability, responsiveness, and operational discipline matter.

About the Role

We are seeking an IT Support Specialist to provide end-to-end technology support across the firm. This is a hybrid IT role combining frontline end-user support with elevated system and access administration responsibilities.

You will support a remote workforce, troubleshoot technical issues via remote access, manage user onboarding and offboarding, and administer access across Google Workspace and the firm’s core business systems. This role requires strong technical fundamentals, attention to security and compliance, and the ability to work independently while partnering closely with Operations, HR, and Leadership.

Key Responsibilities

End-User Support & Troubleshooting

Provide responsive remote IT support to employees across the firm.

Diagnose and resolve hardware, software, and connectivity issues.

Remotely access user computers to troubleshoot and resolve issues efficiently.

Manage and resolve support tickets through to completion, escalating when necessary.

Onboarding, Offboarding & Access Management

Provision and deprovision user accounts across systems.

Support employee onboarding by setting up accounts, permissions, and system access.

Support employee offboarding by promptly removing access and securing accounts.

Coordinate closely with HR and Operations to ensure accurate and timely access changes.

Systems & Application Administration

Administer and support core systems, including: Google Workspace (user accounts, groups, permissions, security settings), RingCentral, HubSpot, BambooHR, Filevine, Aloware, and other systems.

Troubleshoot permission issues, workflow access problems, and system errors.

Maintain system integrity and minimize downtime.

Identity, Security & Access Controls

Manage user authentication, MFA, and access permissions.

Support identity and access management workflows, including preparation for
Okta implementation.

Follow security best practices and least-privilege access principles to protect firm and client data.

Assist with audits, access reviews, and security-related documentation.

Documentation & Process Improvement

Document common issues, resolutions, and IT procedures.

Maintain and improve IT SOPs, onboarding checklists, and knowledge base articles.

Identify recurring problems and recommend process or system improvements.

Qualifications

2+ years of experience in IT support, helpdesk, or technical operations roles.

Hands-on experience supporting remote users via remote desktop tools.

Experience administering Google Workspace, including users, groups, and permissions.

Working knowledge of cloud-based SaaS platforms and business systems.

Strong troubleshooting and problem-solving skills with attention to detail.

Clear, professional communication skills and a service-oriented mindset.

Ability to manage multiple priorities independently in a remote environment.

Nice-to-Have / Preferred Qualifications

Experience with identity and access management tools (Okta, Azure AD, Google IAM).

Basic understanding of networking, VPNs, and endpoint security.

Experience creating or maintaining IT documentation and SOPs.

Requirements

Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.

Must have a laptop or desktop computer with a minimum of 8GB RAM and a Core i5 processor or higher.

Internet speed of at least 10 Mbps.

Must be available to work during U.S. Pacific Standard Time (PST) business hours.

Must be willing to use time-tracking software to log hours.

What We Offer

Earn $4-$5/hour.

Full-time role (40 hours/week).

100% remote work environment.

6 paid time-off (PTO) days per year.

Opportunity to work closely with Operations and Leadership in a growing, modern law firm.

Long-term growth and stability in a high-impact IT support role.

This position is only open to candidates located in the Philippines. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.