IT Support Specialist
Confidential
Posted: March 19, 2026
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Quick Summary
To provide high-quality customer support to our clients, ensuring timely and effective resolution of technical issues, while maintaining a proactive and preventative approach to resolving customer inquiries and providing expert advice on our products and services.
Required Skills
Job Description
About Profitero+
Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.
Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.
Location: Remote role based in Poland
About the team:
We are inviting an IT Support Specialist to join our Support team. We will be happy to welcome new team members who are not afraid of non-trivial tasks, can offer non-standard technical solutions, and take initiative.
Key responsibilities:
Technical support for employees: onboarding new employees, creating accounts, granting rights and licenses, resolving current issues;
Administration and troubleshooting of user VPN connections;
User access management in the SSO system;
Account administration in cloud and on-premises systems: Google Workspace, Microsoft Azure, Microsoft Active Directory;
Email system administration: on-premises and third-party;
Third-party services license management: usage tracking, application processing, payment control;
Infrastructure health monitoring (Zabbix, etc.);
Documentation: working in the bug-tracking system (Jira), creating and updating instructions (Confluence), and accounting for equipment and licenses;
We expect:
Skills and experience with Windows (Windows 10/11, Server 2016, Azure AD) and MacOS;
Knowledge of the operating principles of email systems and services;
Knowledge and understanding of the 7-layer OSI model, Ethernet, IP, TCP, UDP protocols;
Basic understanding of the virtualization technologies;
Skills and experience of working with Unix systems (mainly Linux) are desirable;
English at the level of correspondence with native speakers;
Location: only Poland;
What do we offer:
Fully paid annual leave in accordance with Polish labor law;
Holiday allowance to support your time off;
Paid sick leave (80% of the daily base salary);
Access to a discounted group life insurance program;
Private medical insurance (Medicover);
Monthly budget for sports and cultural activities (ZFŚS fund). Option for partial funding of a Multisport card;
Access to an online language learning platform;
Professional development opportunities covered by the company (seminars/training/conferences/etc.).