IT Support Specialist

COMPANY OVERVIEW

About Built

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry.

Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com:

• Life At Built & Habitat Build

• Series D Financing Round

• Built Recognized in Two American Business Award Categories

• Built Secures Investment from Citi

This position will require in-office attendance of 4 days/week.

At Built, we’re building the future of construction finance — and we need a tech-savvy problem solver who’s ready to help build our own internal IT future along the way.

As an IT Support Specialist, you won’t just reset passwords and close tickets — you’ll be engineering better ways to work. From automating request workflows in Jira Service Management, to shaping the onboarding experience for every new Built team member, to keeping our Zoom Rooms humming for company-wide events — you’ll have your hands in nearly every part of our IT ecosystem.

This is a hands-on, high-impact role where curiosity, creativity, and a love for automation will take you far.

What You’ll Do:

Deliver and Evolve IT Support

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Be the go-to hero for employees’ tech needs through Jira Service Management — own tickets from intake to resolution or escalation.

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Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more.

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Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter.

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Partner with IT Engineering to identify pain points and turn manual processes into automated ones.

Create Exceptional Employee Experiences

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Lead the IT portion of weekly New Hire Orientation (NHO), helping every new Built employee get set up for success.

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Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.

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Work cross-functionally with People Ops, Security, and Engineering to keep our systems secure and our users delighted.

Own Our Hardware and A/V Game

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Manage and track company devices in Atlassian Assets (CMDB) — you’ll own the full lifecycle, from procurement to retirement.

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Support and maintain Zoom Rooms and Logitech Rally Bar setups for all in-office conference spaces.

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Lend your tech skills to internal company events, town halls, and all-hands meetings.

Document, Improve, and Automate

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Keep our IT processes organized and accessible through Confluence documentation and Scribe guides.

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Help design automation between systems — think connecting Okta → Jira → Slack → Kandji to eliminate repetitive tasks.

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Champion process improvement: when you fix a problem once, you make sure we never have to fix it again.

You’ll Thrive Here If You…

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Love finding elegant solutions to messy problems.

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Get excited about automating repetitive tasks and improving workflows.

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Communicate clearly and confidently with everyone from interns to executives.

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Can pivot quickly and learn on the fly in a fast-paced, constantly evolving tech stack.

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Care about the people behind the tickets — not just the technology.

What You Bring

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2+ years of IT or Help Desk experience in a tech-forward environment.

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Deep comfort with macOS, Windows, Google Workspace, and Okta.

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Experience with Kandji or Intune, and Jira Service Management.

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Curiosity and willingness to learn automation tools (like Okta Workflows, Power Automate, or Zapier).

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Bonus points for A/V support experience, Atlassian admin knowledge, or light scripting (Python, Bash, or PowerShell).

Why You’ll Love Working on IT at Built

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A modern, cloud-first IT environment with Okta, Kandji, Atlassian, Twingate, and Google Workspace at the core.

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A collaborative, tight-knit IT team that values experimentation and innovation.

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Real opportunities to build systems, not just support them — you’ll help shape how IT operates at scale.

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Great people, great tools, great snacks (and plenty of rally bars that don’t need troubleshooting).

Built’s salary range for this position is $65,000-$90,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Perks:

• The rare opportunity to radically disrupt a $1.5T industry

• Competitive benefits including: uncapped vacation, health, dental & vision insurance

• 401k with match and expedited vesting

• Robust compensation package, including equity in the form of stock options

• Flexible working hours, paid family leave, ERGs & Mentorship opportunities

• Learning grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do.

We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

Greenhouse Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to [email protected].

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.