IT Support Specialist (m/f/d)

Location:
Hybrid in Lisbon (minimum of 2 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS:
Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

The IT support Specialist is part of the IT Operations Team. The IT Support Specialist is responsible for providing the best support to our employees based in our offices around the world or working remotely in systems, networks and services that Usercentrics employees rely on.

Your Tasks:
• Provide technical support for internal users across remote/global locations by diagnosing and resolving issues related to software, hardware, networking, and day-to-day productivity tools.
• Manage and provide support for productivity and security tools such as Google Workspace, Slack, Atlassian Suite, Intune, AD, Asset Management among other tools.
• Ensure proactive management of incidents, service requests, and tasks within SLA.
• Assisting in the onboarding of employees by cooperating with HR and hiring managers and managing automation tools.
• Contribute to the maintenance and support of the global internal IT infrastructure in Usercentrics's offices.
• Operate/improve the IT inventory system and the existing IT ticketing tool.
• Track, manage, and coordinate license allocation with stakeholders.
• Participate in the documentation and knowledge base of the IT department.
• Communicate on services, and uses of existing or new tools to users.

You Bring:
• Experience in 1st/2nd level IT support
• Experience in providing support on modern SaaS Cloud tools such as Google Workspace
• 3+ years experience in a similar role, ideally in a fast growing international environment or studies in a similar field
• Good experience in supporting MacOS and Windows
• Good listening skills
• Ability to learn new technologies quickly
• Understanding of SLAs and ensuring ticket closures within defined SLAs.
• Excellent sense of service and your always positive spirit
• Very organized and can manage priorities

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?:
• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being

Some of our benefits• Development Budget for every employee: 800,-EUR/ year
• Job-related Language Courses (English, German, Czech, Spanish etc.): 350,- EUR/ year
• Hybrid working policy and the possibility to take a workcation (90 days per year from a European country)
• Online yoga sessions
• Headspace App
• Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc.
• Gifts - We celebrate life & work milestones at UC (work anniversaries, new bom babies and similar)
• Snacks, fruits, coffee and drinks in the office