IT Support Specialist M&A

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. People who not only embrace change, but who accelerate it.

Job Description

We are looking for a dedicated IT Support Specialist to join our M&A Integrations team. In this high-impact role, you will provide expert Tier 1 and Tier 2 IT support while serving as the technical point of contact for employees joining MSI through acquisitions. Your goal is to ensure a seamless Day 1 experience, facilitate rapid access to MSI core systems, and provide empathetic, high-touch support as users migrate from their legacy environments to our standards.

Scope of Responsibilities / Expectations:

• Assist with IT integrations aspects of Mergers & Acquisitions (M&A) projects, focusing on the Day 1 Readiness and seamless onboarding of acquired company employees.

• Provide comprehensive Tier 2 technical support and act as an escalation point and mentor for Level 1 teams, specifically regarding the Microsoft ecosystem and other corporate standard applications.

• Conduct IT orientation sessions to guide new users through MSI policies, login procedures, and standard software environments.

• Monitor and report on critical integration KPIs, including the status of PC deployments, domain migrations, and Support Onboarding.

• Serve as the primary point of contact for IT-related M&A integration issues, managing and escalating relevant service tickets.

• Provide high-level technical support for Identity and Access Management (IAM) for core applications during integration phases.

• Collaborate with security teams to ensure compliance and adherence to corporate IT standards throughout the M&A lifecycle.

• Develop and maintain M&A IT integration playbooks, user guides, and documentation to streamline current and future transitions.

Desired Background/Knowledge/Skills:

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical information to both technical and non-technical audiences.

• Lead with empathy and patience. M&A transitions are stressful for acquired employees. Must be able to de-escalate anxiety and provide reassurance.

• Must be adaptable to pivot quickly as integration timelines and priorities shift.

• Proven ability to document technical processes, create training materials, and maintain clear, concise playbooks for M&A integration.

• Strong organizational skills to manage multiple concurrent projects (M&A integrations, device deployments, migrations) and service tickets effectively.

• Experience with IT Service Management (ITSM) tools for tracking tickets, deployment status, and reporting.

Basic Requirements

Basic Requirements: 

• Minimum of 5 years of progressive experience in IT Support

• Demonstrated experience in conducting technical presentations and guiding users through onboarding processes and system migrations

• Bachelor’s degree in Information Technology, or a related field (or equivalent combination of education and experience)

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.