IT Support Specialist

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.

● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.

Overview:
We are seeking a dependable and well-rounded IT Support Specialist to support both corporate office and warehouse technology operations. This role is hands-on and requires a strong understanding of end-user support, device management, and day-to-day IT operations across multiple systems. The ideal candidate will have prior experience working in a mixed environment of warehouse and corporate users and be comfortable managing a broad set of tools and platforms.

Key Responsibilities:

• Provide technical support for corporate and warehouse employees across hardware, software, and network-related issues.

• Support daily use and troubleshooting of Zoom, Slack, Asana, G-Suite (apps & admin), and Microsoft Admin tools.

• Manage device inventory and lifecycle using SnipeIT, Miradore, Mosyle, and SimpleMDM.

• Support user access and identity management through Okta.

• Provide basic support and troubleshooting for physical security systems including Avigilon and Unifi.

• Maintain accurate documentation of IT assets, configurations, and support procedures.

• Collaborate with remote teams to ensure timely resolution of issues and support requests.

• Assist in onboarding and offboarding processes, including device setup and account provisioning.

• Work closely with the IT team to escalate and resolve complex technical problems.

• Collaborate with remote network engineers to diagnose and resolve site-specific network issues.

• Diagnose, troubleshoot, and resolve issues affecting local workstations, printers, and mobile devices.

Qualifications:

• 2–4 years of IT support experience in a mixed warehouse and corporate environment.

• Strong understanding of G-Suite (including Admin Console), Microsoft admin tools, and Slack/Zoom.

• Experience with MDM platforms such as Miradore, Mosyle, or SimpleMDM.

• Familiarity with asset tracking tools (e.g., SnipeIT) and identity management systems (e.g., Okta).

• Excellent troubleshooting, communication, and organizational skills.

• Ability to work independently on-site and prioritize support tasks effectively.

Note: This job description outlines the general scope of responsibilities and required skills. Additional duties and project involvement may be assigned based on evolving business and IT needs.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.