IT Support Specialist

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we’ve built our reputation as one of the nation’s leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect.

We’re looking for a IT Support Specialist to provide on-site technical assistance to end users. This role is essential in keeping our systems and staff operating smoothly. The ideal candidate will be comfortable troubleshooting hardware and software issues, assisting with user support, and escalating complex issues when needed—all while delivering excellent customer service.

This position is onsite Monday - Friday 8am to 5pm.

What’s In It For You

Competitive Pay – $17-$25 per hour based on experience

Comprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insurance

Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage

Earn Extra Rewards – Receive up to $300/year in gift cards through wellness initiatives

Generous Time Off – Paid Time Off plus company-paid holidays

Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost

Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability

Secure Your Future – 401(k) with company match

What You’ll Do

Respond to support tickets; resolve issues or escalate to higher-level support teams

Troubleshoot PC and peripheral issues (login errors, hardware failures, slow performance, printers, etc.)

Support Active Directory accounts, permissions, and group policies

Assist with Microsoft Exchange/email setup and troubleshooting

Provide support for VMware and routine administration tasks

Assist in monitoring networking equipment, Microsoft, and Linux systems

Document solutions and maintain accurate records in the ticketing system

Follow IT policies and best practices to ensure security and compliance

Deliver clear, customer-focused communication to both technical and non-technical users

Who You Are

Familiarity with ticketing systems and prior helpdesk support experience (preferred)

Working knowledge of Windows OS, Windows Server, and Active Directory

Basic knowledge of Linux OS, networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.), VMware, and printer troubleshooting

Strong troubleshooting skills and attention to detail

Excellent written and verbal communication skills

High School Diploma (required); related technical degree (preferred)

Why Mercer

You’ll be part of a collaborative team where your work makes a real impact, your contributions are valued, and your success is celebrated.

Screening Requirements: May include Drug Screen and Criminal Background Check.

Equal Employment Opportunity
We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.