IT Support Specialist - Level 1

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

 
In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:  

4 weeks accrued vacation 

Up to 18 paid sick days accrued per year, plus 2 flexible days each year

HOOPP Pension Plan

Ongoing professional development plus $250 annual funding for continuing education and certifications

$350 annual allowance to invest in achieving your personal wellness goals

Participation in organizational pay for performance incentive program

We are looking for a IT Support Specialist - Level 1 to join our team!

Reporting to the Manager of Information Technology, the IT Specialist – Level 1 will maintain CMHA Peel Dufferin’s cloud and on-premises network infrastructure and applications to prevent and/or reduce the impact of downtime and support all staff to troubleshoot and resolve issues with network connectivity and devices, laptops, mobile phones, and peripherals.  thereby enhancing quality of service to our clients.

Status: Permanent full-time, 37.5, hours per week. Note, this posting is for an active vacancy.
Salary: $57,800.95 - $68,810.66 annually. (Candidate qualifications will be considered when determining the starting salary)
Location:  This position is based out of our 314-7700 Hurontario Brampton office. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs. 

What You Will Do:

Manage all hardware and software necessary to support CMHA Peel Dufferin’s WAN/LAN infrastructure. This includes:

All staff devices, and organizational telephony systems, servers, workstations, network equipment, printers, scanning devices, and security cameras

Maintain and upgrade the OS version and patching for all servers, workstations and network equipment including anti-virus software, anti-SPAM, and backup applications

Troubleshoot, resolve and document IT tickets in a timely manner. This includes:

Responding to user requests

Escalating issues as required

Resolving technical inquiries and issues

Updating and closing tickets upon completion

Maintain various IT records, databases, documentation and diagrams with a focus on the retention of accurate and up-to-date records

Manage routine server and database backup processes to ensure recoverability

Deploy IT equipment and inventory to new and existing employees, in accordance with business needs. This includes:

Laptop imaging and setup

Phone deployment and setup

Update databases/documents with appropriate asset tracking information

Create and manage employee user accounts for various corporate systems such as email, network ID etc.

Interact in a professional manner with staff, vendors, contractors and others engaged in CMHA Peel Dufferin’s activities

Work with the IT team to facilitate deployments of new hardware, software, services and upgrades to the IT infrastructure and resolve any technical or scheduling difficulties that arise

Provide in-office, remote, and at-home customer support to all CMHA Peel Dufferin staff

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

Post-secondary education in Information systems required (e.g. College diploma in Information Technology, Network Administrator, Computer Hardware and Software solutions, or equivalent)

Minimum 5 years of work experience with Hardware, WAN and LAN and mobile work solutions for small to medium sized organizations.

Experience in not-for-profit or health care environment is an asset.

Technical knowledge in Microsoft technology platforms including Microsoft 365, Windows, and the Azure cloud platform

Knowledge of software patching and software upgrading concepts

Excellent knowledge of PC, OS, software and networking troubleshooting

Experience with Microsoft Surface Tablets and Books is required

Excellent knowledge of Apple iPhones and iPads is required

Ability to describe IT situations, alternatives and recommendations in readily understood non-technical language

Excellent technical foundation including LAN/WAN, telecommunications, ERP, CRM, databases and web applications

Excellent verbal communication skills and interpersonal skills with a positive client service attitude towards end users.

Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.

Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.

Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.

Fluency in a second language, including ASL (American Sign Language) is considered an asset.

Valid Canadian driver’s license and access to an insured automobile in good repair is
 required.

A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to Apply: Friday April 10, 2026 by 4 PM

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

Apply Now and EMPOWER your career!

https://cmhapeel.bamboohr.com/careers/986

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [email protected]

Use of Artificial Intelligence (AI) in Recruitment
To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.