IT Support Specialist

ArtechInformationSystemLLC

Knoxville, TN, United States contract

Posted: August 30, 2017

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Quick Summary

The IT Support Specialist will be responsible for providing technical support to clients via inbound and outbound calls, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.

Required Skills

Customer Service Communication Technical Support Ticketing System Exchange Mail Analytic Experience Call Center Experience WebEx UI Controls Interpersonal Skills

Job Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Title: IT Support Specialist
Location: Philadelphia, PA
Duration: 12+ Months

They will be responsible for taking inbound and outbound calls
They are migrating from hex to o365
Taking control of screen helping them with queries. WebEx.
Interpersonal and strong communication skills Written as well they will contact vendors directly
Exemplary customer service experience
Adaptability to change - This project enhances every time for making better user experience for customer.
Will work with Ticketing system.
Previous Email migration project will work.
Call centre exp. plus
Remedy experience will be ideal

For more information, Please contact

Pankhuri Razada

Associate Recruiter

Artech information Systems LLC

360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960

973.967.3384

[email protected]

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