IT Support Specialist (Internal)

Enter the Game!

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility.  We are experiencing significant expansion and are looking to expand our IT team with the addition of a Tier 2 Support Technician. Reporting to the Director of Information Technology, the IT Support Specialist works alongside other support team members to provide consistent, high-quality front-line and intermediate technical support across corporate and store environments, ensuring the reliability, security, and performance of IT services. This is a full-time, permanent position. 

The Duties and Responsibilities:

Technical Support

Triage, troubleshoot, and resolve IT incidents and service requests ensuring timely and effective resolution.· Maintain accurate and complete documentation within the ITSM platform.

Identify recurring issues and contribute to root cause analysis and long-term improvements.

Provide clear, concise communication to end users throughout the support process.

User & Access Management

Perform onboarding, offboarding, and access changes in accordance with established procedures.

Manage user accounts and permissions across systems such as Microsoft 365 and other business platforms.

System & Infrastructure

Assist with the administration and support of core IT systems, including servers, endpoints, and cloud services.

Support patching, updates, and general system maintenance activities.

Collaborate with senior team members on infrastructure-related tasks and troubleshooting.

Participate in technical projects and initiatives as assigned.

Support system setup, validation, and troubleshooting during store openings (NSO).

Hardware, Networking & Asset Management

Support the deployment and maintenance of end-user devices, networking equipment, and related infrastructure.

Maintain accurate asset inventory and assist with audits.

Provide input into hardware and software procurement decisions.

Prepare, configure, and deploy hardware for new store openings (NSO).

Assist with deployment activities remotely, including supporting on-site implementations and troubleshooting as required.

Security Best Practices

Follow and support organizational security policies and standards.

Assist with vulnerability remediation, patching, and basic security tasks.

Model strong IT practices, including proper access control and system usage.

Collaboration & Continuous Improvement

Contribute to internal documentation and knowledge base articles.

Identify opportunities to improve processes, workflows, and user experience.

Share knowledge with team members to improve overall team capability and consistency.

Participate in team discussions, retrospectives, and operational improvements.

The Qualifications:

1+ years in IT support or a similar technical role.· Demonstrated troubleshooting skills across hardware, software, and basic networking.· Reliable transportation to the Winnipeg headquarters.

Demonstrated customer service and communication skills, both written and verbal, for supporting staff of varying technical skill levels.

Post-secondary education in Information Technology or a related field, or a combination of education and experience may be considered.

Familiarity with ITSM tools and structured support processes.

Experience supporting Linux-based server systems.

Foundational understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) and/or relevant certifications (e.g., CCNA).

Experience supporting end-users within Microsoft 365 and Windows environments, including endpoint troubleshooting and basic account/access management.

The Perks:

Competitive Salary

Benefits package

Paid time off

Casual dress 

Employee discount

On-site parking

About Activate:

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US.  For more information about Activate, please visit http://playactivate.com/ or check us out on Instagram - @activategames/Facebook @activategames.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [email protected] which is an email monitored for this purpose.

Please note this job will close on Friday, March 27th. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.