IT Support Specialist

IT Support Specialist

Location: Hamilton, Ontario

About Morison Insurance:

At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise, Unified.

Morison Insurance is a family-owned and operated business. Over the past 30 years, our company has grown from one office with 3 employees in downtown Hamilton, to 100 employees in 6 offices across Southern Ontario.

We are currently seeking a team member who exemplifies and believes in our values to join our team as an IT Support Specialist!

This role is based out of our Hamilton location, and is 5 days/week on-site.

Position Responsibilities:

Reporting directly to the IT Manager, the IT Support Specialist provides support to the entire Morison Insurance Team.

Assist users in troubleshooting common computer issues or concerns

Reply to requests for information technology services, repairs, support, inquires or complaints

Use a computer tracking system to manage new tickets

Make recommendations to improve computer systems

Provide documentation for customer support inquiries and resolutions

Upgrade and manage systems to ensure they are operating effectively and efficiently

Implement new business and productivity software

Train staff on new software, systems and best practices

Maintain and back up security databases

Other IT and admin tasks as required

Skills and Requirements For You To Succeed:

Strong analytical skills

Good written and verbal communication skills

Demonstrated proactive approaches to problem-solving with strong decision-making capability

Exceptional attention to detail to ensure integrity of both data and employment information

Critical thinking skills and ability to exercise discretion and judgment when handling confidential/sensitive information

Proven track record of setting priorities and consistently keeping commitments

Strong Technical skills

Good customer service and interpersonal skills.

Some experience with server and desktop applications in a Microsoft networked environment would be beneficial

Good initiative and self-starter skills.

Has access to a vehicle and able to travel to other branches within the organization. (in office environment)

Be willing to continue to upgrade education in the Information & Technology field

Experience with MS365, EPIC and Microsoft Office 2016 is an asset

Values We Live By:

Go Beyond - Be exceptional, shine brightly

Evolve - Think outside the box

Own It - Empowered to deliver

Our Promise - Do the right thing

Unified - Together as one

What We Offer:

Competitive salary

4 weeks of vacation

RRSP Matching Plan

Group Benefits Plan (health, dental, vision)

Employee Assistance Program

Paid personal days and extra days off at Christmas

Monday to Friday work schedule – 8:30 am to 4:30 pm

Our offices close early on Fridays of long weekends from May to October

Full commission on employee home and auto policies

Team environment

Growing insurance brokerage with access to many markets

Continuing education

Modern offices and technology that supports teamwork, skills development and collaboration

Accommodations:

Morison Insurance prides itself on being an equal opportunity employer. Disability-related accommodations are available by request during any/all stages of the application process. If you have any special requirements, please advise the interviewer during the recruitment and selection process. For more information regarding disability-related accommodation, please email [email protected]

 We thank all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.