IT Support Specialist

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

The Role

In this position as IT support specialist, your work goes beyond fixing hardware and software issues. You will be an integral part of the 1st level support team but with additional responsibility for processes, documentation and administration. You will help the team make sure that we do not only solve issues but we keep good order, assure quality and have proper documentation. 

Your Profile

Optimally you have several years of experience in technical support in a midsize organization and an ambition to develop into process development and administration for internal IT functions. You need to have a profound understanding of technology, be naturally service minded, have a high attention to detail and strong interest in developing the way we do things and making ends meet in terms of documentation and department administration. 

The Team

The IT Support team at Cint is a globally distributed, fast-paced group dedicated to providing seamless technology experiences. We are the backbone that enables our global employees to work securely and efficiently either they are in our offices, at home or traveling. We challenge the status quo by always looking for how we can make our service offering smarter, faster and give more value for our users. 

What You’ll Do

• Global Technical Support: Provide 1st line support for Windows, Mac, and Network issues across CST, EMEA, and APAC shifts, ensuring we fix the issues timely.

• Provisioning and Deprovisioning of Accounts and devices: Manage the user lifecycle by comfortably provisioning and deprovisioning accounts and devices.

• SOP & Knowledge Management: Lead the creation, updates, and maintenance of Standard Operating Procedures (SOPs) and "How-To" guides in Confluence to ensure a unified technical truth for the organization.

• Operational Quality Assurance: Perform weekly QA audits on team tickets and processes to identify gaps, technical debt, and opportunities for system-wide improvements.

• Policy & Project Participation: Contribute to strategic IT initiatives, such as drafting policies for "Free software tools” to enhance our global security posture.

Who You Are

• Process-Oriented Professional: You have 2+ years of experience in corporate IT support with a genuine passion for documentation and compliance. You believe that if a solution isn't documented, it isn't finished.

• Technical Generalist: You are comfortable troubleshooting Windows 10/11, macOS, and both wired and wireless networking issues. Basic knowledge with MDM (Intune) and Okta is highly valued.

• Systems Thinker: You have a basic understanding of ITIL processes—specifically Incident, Service Request, and Change management—and you approach problems systematically.

• Communication Expert: You can translate complex technical jargon into simple, actionable instructions for non-technical users and global stakeholders.

• Adaptable & Resilient: You are comfortable working in rotational shifts to support a global team and have a Bachelor’s degree in IT, Computer Science, or a related field.

Working at Cint

• Hybrid Model: Based in our Gurugram office, you’ll enjoy a flexible hybrid setup with a minimum of 3 days in the office to foster local collaboration.

This position is a full-time position with a hybrid model, meaning minimum 3 days in the office.

 

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

 

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

 

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.