IT Support Specialist

We are Bring IT!

We are a fast growing, young and dynamic professional services company bringing digital transformation to our customers around the world. From taking products to the market, to boosting productivity with the right technology and processes, the work we do is improving the way people work. To get there, we're building a global and diverse team that can tackle some of the most challenging problems of our time. We name this unique approach "360 success".

We are recognized as one of the fastest growing and successful companies on the INC5000 ranking in the USA, and we are opening new offices around the world to further grow, explore and diversify. With over 10 recognitions from our partners, we continue to win in our markets.

About the Role

We're looking for a proactive and detail-oriented IT Support Specialist to join our MIS team at our Guadalajara office. You'll be the local point of contact for all activities related to employee onboarding/offboarding, equipment assignment and inventory management, and SaaS systems license administration. You'll be part of a global IT team that provides support to employees across all our offices worldwide.

Main Responsibilities

Onboarding & Offboarding

Coordinate and execute all activities related to employee onboarding and offboarding.

Provision accounts across M365, OKTA, and business apps for new hires.

Assign and recover equipment following onboarding/offboarding checklists.

Equipment Inventory Management

Maintain an up-to-date inventory of laptops, peripherals, and accessories.

Coordinate repairs, replacements, and shipping/receiving logistics with vendors and WeWork locations.

SaaS Systems Licensing

Support the tracking and control of SaaS systems licensing (M365, Zoom, Adobe, and others).

Flag upcoming renewals, manage user add/remove requests, and maintain accurate license records.

Local Technical Support

Handle L1/L2 support tickets: device setup, connectivity troubleshooting, video conferencing, and system access requests.

Accomplish Service Level Agreements (SLAs) and ensure proactive resolution on time.

Global IT Team Collaboration

Collaborate with the rest of the IT team on endpoint management projects (Intune, Jamf Pro) and OKTA access workflows.

Track and follow up on tasks in Microsoft Planner — collectively supporting employees across all global offices.

Tech Skills

1–3 years in IT support or helpdesk roles.

Hands-on experience with M365: Teams, Outlook, OneDrive, and Entra.

Windows and macOS administration (basic to intermediate level).

Experience managing IT hardware inventory.

Basic–intermediate English proficiency (written and spoken).

On-site availability in Guadalajara — physical presence required for equipment logistics.

Nice to Have

Experience with OKTA or other IAM/Identity Governance tools.

Familiarity with Microsoft Intune or Jamf Pro.

Knowledge of Zendesk or any ITSM platform.

Exposure to CrowdStrike or Zscaler.

Intermediate or higher English level.

Background in SaaS or professional services companies.

Soft Skills

Highly organized and detail-oriented.

Self-starter — proactive ownership mindset, doesn't wait to be assigned tasks.

Clear communicator with both technical and non-technical users.

Comfortable working in a global, distributed environment.

Join our Dream Team

The Bring IT team has over 150 people spread across many countries around the world. We understand that great technology begins with great talent and diversity of thought. Our business is being built on friendship, teamwork and a passion for what we do. This is shaping our culture every day and we're looking for great talent that want to make an impact in the world.

You can have a rewarding career at Bring IT as we are committed to seeing you grow both professionally and personally.

Community Impact

We are invested in making a positive impact for all people on our planet. That's why we connect our objectives to the United Nations sustainable goals, especially in clean energy, health & wellbeing and infrastructure. Moving forward we will start supporting special sustainability programs and perhaps you want to be part of that.

Still Not Convinced You Should Apply?

In Bring IT we want to make a difference:

We provide best-in-class services on Oracle NetSuite, top services provider for Zendesk, Celigo, Boomi and other business cloud applications.

We take our talent's wellbeing very seriously with a dedicated program called Bring IT is You.

We value our Talent and provide learning and development opportunities for everyone.

We are a winning Company with an agile and innovative mindset.

Our Benefits and Perks

We offer competitive compensation and unique personal benefits, including industry-leading maternity and paternity leave, training programs, our wellness Fridays and remote work opportunities. All team members have access to continuous learning opportunities including cloud certifications, mentorship and in-house leadership skills sessions developed by our experts in the field. Our development plan architect is waiting for you to design your personal plan.

Our Global Family

To support the global nature of our business and help our employees grow beyond their technical skills, we offer free virtual English language classes as well as provide immigration support when applicable. We are member of the Minority Business Enterprise, supporting their programs for minority businesses in the USA.

Our Values and Culture

This year we have chosen teamwork as our value in focus. We believe with real teamwork we achieve business excellence and creativity for our customers. Working together, growing together. Our culture influences the way we interact, the context within which knowledge is created, the way we embrace change, and ultimately the way we share knowledge. We offer exceptional career growth and learning opportunities to our employees with skill development workshops, mentoring programs, and support for side projects and entrepreneurial work.

#BRINGIT=YOU

We create and foster a diverse, inclusive, and harassment-free workplace where everyone can achieve their full potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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