IT Support Specialist

About Coderio

Coderio designs and delivers scalable digital solutions for global companies. With a strong technical foundation and a product-oriented mindset, our teams lead complex software projects from architecture through execution.

We value autonomy, clear communication, and technical excellence. We work closely with international teams and partners, building technology that creates real impact.

🌍 More information:http://coderio.com

We are looking for

We are looking for an IT Support Specialist to join our team and provide technical assistance to internal users and international teams. In this role, you will be responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technical operations.

Responsibilities:
• Provide Level 1 and Level 2 technical support to internal users, helping resolve hardware, software, and basic network issues.

• Install, configure, and maintain laptops, workstations, and peripheral devices to support smooth daily operations.

• Manage user accounts, permissions, and access across systems, especially Google Workspace. Knowledge of Active Directory and Microsoft 365 is a plus.

• Support collaboration tools, security platforms, and business applications, while keeping incidents, resolutions, and procedures properly documented in the ticketing system.

• Assist with onboarding and offboarding activities, maintain IT inventory, and help ensure proper asset management.

• Follow IT security policies and best practices, and work closely with global IT teams on escalated issues.

Requirements:
• 2+ years of experience in IT Support, Help Desk, or Technical Support roles.

• Knowledge of Windows and/or macOS environments.

• Experience with Google Workspace administration.

• Familiarity with user account management and/or MDM tools.

• Basic understanding of networking concepts such as TCP/IP, DNS, and VPN.

• Experience working with ticketing systems such as JIRA ITSM.

• Strong troubleshooting and problem-solving skills.

• Excelent customer service skills.

Nice to Have:
• Experience with Active Directory.

• Experience with Microsoft 365 administration.

• Experience supporting remote or distributed teams.

• Knowledge of ITIL practices.

• Experience with MDM tools such as Intune or Jamf.

• Basic scripting knowledge in PowerShell or Bash.

• Advanced English, both written and spoken, for communication with international teams.

Soft Skills:
• High level of autonomy and proactivity.

• Strong communication skills.

• Attention to detail and a methodical approach.

• Ability to prioritize multiple requests effectively.

• Customer-oriented mindset.

• Proactivity and ownership.

• Team collaboration.

Benefits:
• 100% remote

• Long-term commitment, with autonomy and impact

• Strategic, high-visibility role within a modern engineering culture

• Collaborative international team and strong technical leadership

• Career plan with growth and leadership opportunities within Coderio

Why join Coderio?

At Coderio, we value talent regardless of location. We are a remote-first company, passionate about technology, collaborative work, and fair compensation. We offer an inclusive, challenging environment with real opportunities for growth.

If you are motivated by building impactful solutions, we are waiting for you. Apply now.